- Report: #162126
Complaint Review: Calypso Cay Resort - Kissimmee Florida
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Calypso Cay Resort
292/A Vineland Rd, Kissimmee Florida Kissimmee, 34746 Florida, U.S.A.
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Calypso Cay Resort/Operators Waine & Penelope International Phone SCAM to Credit Cards Kissimmee Florida *EDitor's Suggestions on how to get your money back into your bank account!
Almost the exact same scenario which occured to Jennifer also happened to me this afternoon! I received a call with an automated american voice saying that someone at my residence had been selected and won a holiday in Florida, with all accomadation provided. I was then transferred through to a man called "Waine Duncan" who explained at length all the details of the package and what it included, ie. 6 days at Calypso Cay luxury resort for 2 people, with 2 passes to a theme park of my choice. $500 discount on shopping, followed by 3 days on a cruise in Daytona.
I was extremely reluctant and at this point the man told me that it would cost me $598, after all the discounts & that I could use it within 12 months.
I was still highly unconvinced and said I couldn't afford it and so they transferred me through to a woman called "Penelope" who offered me $299 for the whole package and said that they would "extend" the package to 18months. I then said I wouldn't be able to pay for such an amount in one lump sum anyway, and she said that they would put me through to a "travel co-ordinator" who was affilliated with Mastercard and would help me work out a payment method where I could pay it off in intervals.
She then transferred me through to a different man, who said that they could make an arrangement with the credit card company, but first he would have to verify the card details. He said that nothing was authorised until I completed the "verbal recording", but he would just need to confirm my mastercard. He took the card details, and went to "setup" the recording.
I was completely suss, and as soon as he returned I straight out said I didn't want to go through with it and that I didn't want there product at all. I told him I was not interested. He then transferred me to a "team leader" who said he would extend the package to "24 months" and would also throw in free accomadation in a resort in Cancun for 5 nights, which I could "sell on ebay to cover the $299 cost of the original offer".
Once again I repeatedly told him I WAS NOT AT ALL INTERESTED AND DIDN'T WANT IT. He then transferred me through to penelope the woman from earlier and she again tried to force it on me. I butted in and said I didn't want it at all and that I was worried that they were going to charge me for something I hadn't agreed to. She asked me if I had completed the verbal recording and given my authorisation and I said no I hadn't. And she told me then I definitely wouldn't be charged. I then asked how can I be sure you won't charge me? All she said was that we are a company with integrity and wouldn't do that and then hung up!
Straigh away I rang my credit card company, and low and behold there was a transaction pending for $397.77 from the last 15minutes! The $299 price was of course in USD.
I am trying to dispute the whole thing through the bank, but so far it has been pretty futile!
Kathryn
Yarraville
Australia
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
I was extremely reluctant and at this point the man told me that it would cost me $598, after all the discounts & that I could use it within 12 months.
I was still highly unconvinced and said I couldn't afford it and so they transferred me through to a woman called "Penelope" who offered me $299 for the whole package and said that they would "extend" the package to 18months. I then said I wouldn't be able to pay for such an amount in one lump sum anyway, and she said that they would put me through to a "travel co-ordinator" who was affilliated with Mastercard and would help me work out a payment method where I could pay it off in intervals.
She then transferred me through to a different man, who said that they could make an arrangement with the credit card company, but first he would have to verify the card details. He said that nothing was authorised until I completed the "verbal recording", but he would just need to confirm my mastercard. He took the card details, and went to "setup" the recording.
I was completely suss, and as soon as he returned I straight out said I didn't want to go through with it and that I didn't want there product at all. I told him I was not interested. He then transferred me to a "team leader" who said he would extend the package to "24 months" and would also throw in free accomadation in a resort in Cancun for 5 nights, which I could "sell on ebay to cover the $299 cost of the original offer".
Once again I repeatedly told him I WAS NOT AT ALL INTERESTED AND DIDN'T WANT IT. He then transferred me through to penelope the woman from earlier and she again tried to force it on me. I butted in and said I didn't want it at all and that I was worried that they were going to charge me for something I hadn't agreed to. She asked me if I had completed the verbal recording and given my authorisation and I said no I hadn't. And she told me then I definitely wouldn't be charged. I then asked how can I be sure you won't charge me? All she said was that we are a company with integrity and wouldn't do that and then hung up!
Straigh away I rang my credit card company, and low and behold there was a transaction pending for $397.77 from the last 15minutes! The $299 price was of course in USD.
I am trying to dispute the whole thing through the bank, but so far it has been pretty futile!
Kathryn
Yarraville
Australia
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
