- Report: #746919
Complaint Review: Camping World - Rocklin California
Reported By:
IronHorse -
NEWCASTLE, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Camping World
4435 Granite Drive Rocklin, 95677 California, United States of America
Phone:
800-437-5332
Web:
www.campingworld.com
Categories:
Business Rating:
(0)
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Camping World Customer Service is NOT their middle name Rocklin, California
We had a repair issue with the hydraulic levelors for our motorhome and called Camping World. They almost never answer the phone and you have to let it ring more than 15 times before someone picks up. I finally just drove there to make an appointment to bring in my RV. We had to leave it their overnight and after quoting us an absorbitant amount to replace a part they said was defective we discovered that they had broken several shades in our RV trying to close windows. We are still trying to reach resolution on the broken shades, they will not call us back.
1 Updates & Rebuttals
IronHorse
NEWCASTLE,California,
United States of America
Camping World Service Issue - Hydraulic Levelors
#2Author of original report
Thu, July 07, 2011
We chose not to have Camping World replace the defective control unit in the hydraulic levelor as it was cost prohibitive. Meanwhile, I went online to the levelor manufacturer's website and looked under Repair FAQ's. If the control unit is not responding it advised we unplug the control unit and do a "hard reset", which my husband did on July 5th. Lo and behold the levelor control unit now works just fine! I even asked the service manager at Camping World if they did a hard reset on the control unit and they said they did, but the "control unit was fried". We would have paid over $800 for a repair we did not need!
I will say that Camping World did not charge the $125 diagnotic fee and they fixed the shades, but we will NEVER take our RV there for service again.
