Anonymous
Toronto,#2UPDATE Employee
Mon, September 08, 2008
I work with CIBC, I'm an assistant branch manager, I have been working with this comany for 5 years now. bank card fraud does happen to many people everyday no matter what FI(CIBC, TD, RBC, BMO, or Scotia) your accounts are with. I know CIBC has a very strong policy on this matter. I'm guessing it was the employee that you delt with that the branch that just didn't know what she was doing...maybe she was new. regardless.... you are the client and you are unhappy...so I would advise you to call our Customer Care Centre. Call 1-800-465-CIBC (2422) have them transfer you to the Customer Care Centre, that team of employees work for the clients of CIBC...They will be able to escalate this matter for you. Please remember.... 1. Always cover your pin when your entering it. 2. Change your pin # at least once every 6 months 3. CIBC employees DO NOT need to know your pin, so if you get a call from someone telling you they are with CIBC asking you for that pin #....hang up and give no information. 4. Always check the ATM unit in detail before entering your card for any fraud units. 5. also be careful at gas stations they are the ones doing most of this fraud. I'm very sorry to hear what happend to you, and I hope our team of customer care employees can help you to resolve this matter. An employee of CIBC
Anonymous
Toronto,#3UPDATE Employee
Mon, September 08, 2008
I work with CIBC, I'm an assistant branch manager, I have been working with this comany for 5 years now. bank card fraud does happen to many people everyday no matter what FI(CIBC, TD, RBC, BMO, or Scotia) your accounts are with. I know CIBC has a very strong policy on this matter. I'm guessing it was the employee that you delt with that the branch that just didn't know what she was doing...maybe she was new. regardless.... you are the client and you are unhappy...so I would advise you to call our Customer Care Centre. Call 1-800-465-CIBC (2422) have them transfer you to the Customer Care Centre, that team of employees work for the clients of CIBC...They will be able to escalate this matter for you. Please remember.... 1. Always cover your pin when your entering it. 2. Change your pin # at least once every 6 months 3. CIBC employees DO NOT need to know your pin, so if you get a call from someone telling you they are with CIBC asking you for that pin #....hang up and give no information. 4. Always check the ATM unit in detail before entering your card for any fraud units. 5. also be careful at gas stations they are the ones doing most of this fraud. I'm very sorry to hear what happend to you, and I hope our team of customer care employees can help you to resolve this matter. An employee of CIBC
Anonymous
Toronto,#4UPDATE Employee
Mon, September 08, 2008
I work with CIBC, I'm an assistant branch manager, I have been working with this comany for 5 years now. bank card fraud does happen to many people everyday no matter what FI(CIBC, TD, RBC, BMO, or Scotia) your accounts are with. I know CIBC has a very strong policy on this matter. I'm guessing it was the employee that you delt with that the branch that just didn't know what she was doing...maybe she was new. regardless.... you are the client and you are unhappy...so I would advise you to call our Customer Care Centre. Call 1-800-465-CIBC (2422) have them transfer you to the Customer Care Centre, that team of employees work for the clients of CIBC...They will be able to escalate this matter for you. Please remember.... 1. Always cover your pin when your entering it. 2. Change your pin # at least once every 6 months 3. CIBC employees DO NOT need to know your pin, so if you get a call from someone telling you they are with CIBC asking you for that pin #....hang up and give no information. 4. Always check the ATM unit in detail before entering your card for any fraud units. 5. also be careful at gas stations they are the ones doing most of this fraud. I'm very sorry to hear what happend to you, and I hope our team of customer care employees can help you to resolve this matter. An employee of CIBC
Hector
Toronto,#5Author of original report
Tue, August 28, 2007
To clarify: On the 20th Deposit of $1082.00 occurred. Withdrawl of $800 CASH occurred. Both at Keele and Wilson ATM 4E0B On the 21st, the deposit of $1082.00 reversed. The amount of $800 CASH is still unknown. The bank records appear to be corrupt at this point balance of 260 + the 800$ taken out, despite the reversal of the cheque for $1082, still does not add up to the amount I am supposed to have in the account. It is screwed up big time.