- Report: #176812
Complaint Review: Canon - Lake Success New York
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Canon
One Canon Plaza Lake Success, 11042 New York, U.S.A.
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Canon rebate Ripoff program designed to create chaos without paying out. Lake Success New York
Hours invested in getting my rebate...and still owed $85.
I bought a Rebel XT digital camera and a 75-300mm 1:4-5.6 III zoom lens. These are not cheap products. Rebate deal was camera rebate $75, lens rebate $5, buy both together and double the rebate on each. Double $5 plus $75 is $160.
I cut out the UPC symbols, made copies of the warranties, made copies of the receipts, and filled out the forms. I read all the fine print and sent in everything exactly as specified. I received in the mail a check for $75 with no explanation of the missing $85.
I started the whole phone call thing involving numerous computerized menu choices, lots of time on hold, being told to call other numbers and department, etc. I finally talked to the rebate problem center. Yes, they have a whole department (or contract company?) devoted to this.
We finally determined that their records showed that my UPC was for a "Canon Zoom 75-300 IIU" instead of a "Canon Zoom 75-300 III". I told them that I had the box (with the hole in it from the cut out UPC code) and it said "III". And I was also holding the lens and it said "III".
They said that I have to resubmit for the rebate. I told them that it was obviously their mistake and they should send me the rest of the money. They said they shredded the UPC symbols that I sent in order to protect my privacy. I then asked them if there is even such a thing as a "Canon Zoom 75-300 IIU". After a pause, the answer was "no".
With this new information, I again requested the check.
The answer, like talking to a robot, was "we ask that you resubmit".I assume this runaround is an intentional effort to minimize rebate costs. But when they are called out, they could at least do the right thing. But they will not. I guess that this will go on for months until I get sick of them and they get to keep my money...
Brian
Plainfield, Illinois
U.S.A.
I bought a Rebel XT digital camera and a 75-300mm 1:4-5.6 III zoom lens. These are not cheap products. Rebate deal was camera rebate $75, lens rebate $5, buy both together and double the rebate on each. Double $5 plus $75 is $160.
I cut out the UPC symbols, made copies of the warranties, made copies of the receipts, and filled out the forms. I read all the fine print and sent in everything exactly as specified. I received in the mail a check for $75 with no explanation of the missing $85.
I started the whole phone call thing involving numerous computerized menu choices, lots of time on hold, being told to call other numbers and department, etc. I finally talked to the rebate problem center. Yes, they have a whole department (or contract company?) devoted to this.
We finally determined that their records showed that my UPC was for a "Canon Zoom 75-300 IIU" instead of a "Canon Zoom 75-300 III". I told them that I had the box (with the hole in it from the cut out UPC code) and it said "III". And I was also holding the lens and it said "III".
They said that I have to resubmit for the rebate. I told them that it was obviously their mistake and they should send me the rest of the money. They said they shredded the UPC symbols that I sent in order to protect my privacy. I then asked them if there is even such a thing as a "Canon Zoom 75-300 IIU". After a pause, the answer was "no".
With this new information, I again requested the check.
The answer, like talking to a robot, was "we ask that you resubmit".I assume this runaround is an intentional effort to minimize rebate costs. But when they are called out, they could at least do the right thing. But they will not. I guess that this will go on for months until I get sick of them and they get to keep my money...
Brian
Plainfield, Illinois
U.S.A.
