- Report: #1505604
Complaint Review: canvasreplicas.com - riverton Utah
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canvasreplicas.com
unknown riverton, Utah, United States
Phone:
(888) 284-9671
Web:
www.canvasreplicas.com
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canvasreplicas.com This company sells poor quality art replicas described as "Museum Quality." riverton Utah
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I DO NOT recommend this company . . .
My initial order consisted of 8 paintings. When I received the paintings I was only happy with five out of the eight. Canvasreplicas.com DID NOT send me any proofs for approval; they just ship their replicas to customers without approvals. Customers end up having to PAY MORE to repack and return the replicas, and in my case pay restocking fees.
The response I got from the owner (Bart) was basically, "Since we charge less than our competitors, our customers should expect less from our product." The photos attached clearly depict the inferior quality of the replica. Note especially the club foot and complete lack of detail. Hardly what ANYONE would consider "Museum Quality!"
I RECOMMEND another online vendor. DO NOT WASTE YOUR TIME OR MONEY ordering from canvasreplicas.com
1 Updates & Rebuttals
Bart
Bluffdale,Utah,
United States
Canvas Replicas' Response
#2REBUTTAL Owner of company
Wed, March 17, 2021
We apologize to this customer that they did not have a positive experience with us here at Canvas Replicas. We stand by all our work and provide a money-back guarantee if you are not satisfied for any reason. To address a few of his comments:
1) We do not offer proofs for approvals as we do not have the photography equipment to professionally stage the art. A digital photograph will often distort with reflection, and it does not convey the detail of the brushstroke or the accuracy of coloring and detail. We offer a money-back guarantee if you are not satisfied with your paintings.
2) We offer free shipping anywhere in the world. We ask the customer to pay shipping only to return the product if they are unsatisfied.
3) We offer a 100% money-back return. The only exception is when a customer requests a larger size we cannot resell. For those exceptions, we request a small restocking fee. You can see our return policy here: https://canvasreplicas.com/Orders.htm.
4) We never have nor never would tell customers to expect less from our product. Our paintings are not only the highest quality hand-painted reproductions on the open market, but they are also the highest value as we strive to keep our prices low so all our customers can afford fine art. With hand-painted reproductions, however, there will always be some variation from the original, just as there would be variation if the original artist themselves had painted these paintings a second time. You can see customer-provided samples of our work here: https://canvasreplicas.com/CustomerSamples.htm.
Once again, we are sorry this customer was unsatisfied with his paintings, and we stand by our customer satisfaction guarantee. We are a family-owned business and urge all customers to reach out to us directly with any concerns or questions. Our office hours are 8 am to 5 pm Mountain time Monday - Friday and our direct line is 801.446.1239. You can also email us at [email protected].
