- Report: #337877
Complaint Review: Capital One Auto Finance - Plano Texas
-
Author Confirmed
Why?
Capital One Auto Finance
PO Box 260848 Plano, Texas, U.S.A.
Phone:
800-946-0332
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Capital One Auto Finance Falsly reporting my loan is 60 days past due to the credit bureaus Plano Texas
I contacted a local dealership to purchase a new car. I have recently been through a divorce and have a couple blimishes on my credit so I thought financing might be a little tough.
The dealership contacted me after pulling my credit. I was told although I have a ok credit score (above 600) it will be hard finding financing because I have an auto loan with Capital One 60 days past due.
Since I am still a co-signer on my ex-husband's auto loan I knew exactly what loan he was talking about.
I called Capital One Auto Finance and was assured the loan was current and asked for a statement or letter to faxed to me stating this, I was told I would have it in 24 hours, this was Wednesday. Ok ... no big deal, right? Wrong!!!
You guessed right!! It is now Friday, and I have not received a letter. Not only that, I have been on the phone over three hours today alone trying to get this staightened out. I have talked with Christina, Garrett, Judith, and Erin. I asked each of them to provide me something showing the account is current, as the all stated, however in customer service they only take payments. (?!) I then requested a manager and was refused until I became angy and refused to hang up until I got a manager. I was then dropped into a voicemail box for Dion, whoever that is, and never received a return call.
At this point, not only do I not have anything showing the account is current I was also told by Christina it would take up to 90 days to be corrected on my credit reports.
I would stay away from this company at all costs!!
Sharie
Knoxville, Tennessee
U.S.A.
The dealership contacted me after pulling my credit. I was told although I have a ok credit score (above 600) it will be hard finding financing because I have an auto loan with Capital One 60 days past due.
Since I am still a co-signer on my ex-husband's auto loan I knew exactly what loan he was talking about.
I called Capital One Auto Finance and was assured the loan was current and asked for a statement or letter to faxed to me stating this, I was told I would have it in 24 hours, this was Wednesday. Ok ... no big deal, right? Wrong!!!
You guessed right!! It is now Friday, and I have not received a letter. Not only that, I have been on the phone over three hours today alone trying to get this staightened out. I have talked with Christina, Garrett, Judith, and Erin. I asked each of them to provide me something showing the account is current, as the all stated, however in customer service they only take payments. (?!) I then requested a manager and was refused until I became angy and refused to hang up until I got a manager. I was then dropped into a voicemail box for Dion, whoever that is, and never received a return call.
At this point, not only do I not have anything showing the account is current I was also told by Christina it would take up to 90 days to be corrected on my credit reports.
I would stay away from this company at all costs!!
Sharie
Knoxville, Tennessee
U.S.A.
