- Report: #1046104
Complaint Review: Capital One Retail Services - Charlotte North Carolina
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Author Not Confirmed
Why?
Capital One Retail Services
PO Box 71106 Charlotte, 71106 North Carolina, United States of America
Phone:
800-365-2023
Web:
www.hrsaccount.com/bestbuy
Categories:
Business Rating:
(0)
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Capital One Retail Services Capital One Best Buy Credit Card Confusing Due Date and Billing Cycle Charlotte, North Carolina
I made one payment to Capital One before the Due Date and a second payment after the due date thinking the second payment would apply to the next month's payment but I was wrong. Because the next month's payment was made in the current month instead of the next month, the payment was not applied to next month. A $25 late fee was applied. When I call Capital One's customer service rep, they told me that if I made the payment a day later, then the late fee would not apply. Moral of the story is that I was penalized by Capital One for making a payment early by 1 day. They encourage people to pay late and will levy a fee if you pay too late. They will also levy a penalty fee if you pay too early as well.
