- Report: #47170
Complaint Review: Capital One RSI Collection Service( Lou Grant & Frank Thomas) - Richmond Virginia
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Capital One RSI Collection Service( Lou Grant & Frank Thomas)
capitalone.com Richmond, Virginia, U.S.A.
Phone:
877-5998997
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Capital One RSI Collection Service Lou Grant & Frank Thomas ripoff abused & mistreated Richmond Virginia
I am in the process of trying to purchase a home. I have had two accounts with Capital One. One was paid in full, and then they sent me another card. The limits on the cards were never more than $500.00. Due to hardships, I was unable to pay off the second new card. This was over 6 years ago. I was unemployed, and at the time was a full time student. Now that I am finally working, I am willing to pay off all debts.
Of course, I need to clear my credit-especially to purchase a house. I contacted Capital One to see how much I owed them. They stated that my account was in a collection agency, RSI. I called RSI and tried to settle my account one way or another. The agreement was going to be hard to keep for me, so the next day I called to see if furhter arrangements could be made. This is when I was hung up on by Lou Grant, an employee. He hollered at me and was extremely rude. He plainly stated he didn't want to talk to me. I then called to speak to the manager, "Frank Thomas", and was told I just didn't want to pay, that I wanted to live in a tight box and not a house, I was cursed at, I was told my money was no good, and that he could charge more money to my account if I was to say any more words at $100.00 a word.My account balance is almost $1800.00. Mind you, my limit was only $500.00.
After being treated like this, I authorized a representative to call and help me settle with these people. No luck. They treated her just as bad as they treated me. Capital One was no help. All I wanted was to pay off my bill. I then found out that they were charging 33.6% interest, which to my understanding is illegal. This was the worst customer service I EVER expierenced.
Rosalind
New Orleans, Louisiana
U.S.A.
Of course, I need to clear my credit-especially to purchase a house. I contacted Capital One to see how much I owed them. They stated that my account was in a collection agency, RSI. I called RSI and tried to settle my account one way or another. The agreement was going to be hard to keep for me, so the next day I called to see if furhter arrangements could be made. This is when I was hung up on by Lou Grant, an employee. He hollered at me and was extremely rude. He plainly stated he didn't want to talk to me. I then called to speak to the manager, "Frank Thomas", and was told I just didn't want to pay, that I wanted to live in a tight box and not a house, I was cursed at, I was told my money was no good, and that he could charge more money to my account if I was to say any more words at $100.00 a word.My account balance is almost $1800.00. Mind you, my limit was only $500.00.
After being treated like this, I authorized a representative to call and help me settle with these people. No luck. They treated her just as bad as they treated me. Capital One was no help. All I wanted was to pay off my bill. I then found out that they were charging 33.6% interest, which to my understanding is illegal. This was the worst customer service I EVER expierenced.
Rosalind
New Orleans, Louisiana
U.S.A.
4 Updates & Rebuttals
Ed
Houston,Texas,
U.S.A.
Statute of Limitations
#2Consumer Suggestion
Thu, February 27, 2003
In my opinion, IF YOU RECEIVE ANY OFFER TO REAFFIRM YOUR OLD DEBT - YOU SHOULD REFUSE IT!!! You may receive a credit card offer from a credit card company or the "Westmoreland Group." In my opinion, that is a Cap One sub that apparently buys old debt for pennies on the dollar, and then gets people to basically void their statute of limitations defense by accepting the credit card. I heard from one man who told me that he was offered a credit card on a debt he last knew of in 1989! He claimed that he had a zero balance on the old debt, too. So, do not just accept the deal if the debt is more than a couple years old. (In my opinion, you are better off refusing any offers from Cap One of any of its subsidiaries or related entities.) If six years have passed since your first missed a payment on the account, then the five-year statute of limitations applicable to cap one accounts is likely over, and the "debt" is unenforceable. If that is the case, sue them in your local state or federal district court for a declaratory judgment that the debt is not collectable, and add federal claims for unfair debt collection practices against RSI for the untrue statement about $100 per word, etc. (If you include these federal claims, then Cap One may remove the case to federal court.) Also, send them letters contesting the debt. If they continue reporting the debt, then they may be liable to you for violating the Fair Credit Reporting Act (a part of the Truth in Lending Act).
Ed
Houston,Texas,
U.S.A.
Statute of Limitations
#3Consumer Suggestion
Thu, February 27, 2003
In my opinion, IF YOU RECEIVE ANY OFFER TO REAFFIRM YOUR OLD DEBT - YOU SHOULD REFUSE IT!!! You may receive a credit card offer from a credit card company or the "Westmoreland Group." In my opinion, that is a Cap One sub that apparently buys old debt for pennies on the dollar, and then gets people to basically void their statute of limitations defense by accepting the credit card. I heard from one man who told me that he was offered a credit card on a debt he last knew of in 1989! He claimed that he had a zero balance on the old debt, too. So, do not just accept the deal if the debt is more than a couple years old. (In my opinion, you are better off refusing any offers from Cap One of any of its subsidiaries or related entities.) If six years have passed since your first missed a payment on the account, then the five-year statute of limitations applicable to cap one accounts is likely over, and the "debt" is unenforceable. If that is the case, sue them in your local state or federal district court for a declaratory judgment that the debt is not collectable, and add federal claims for unfair debt collection practices against RSI for the untrue statement about $100 per word, etc. (If you include these federal claims, then Cap One may remove the case to federal court.) Also, send them letters contesting the debt. If they continue reporting the debt, then they may be liable to you for violating the Fair Credit Reporting Act (a part of the Truth in Lending Act).
Ed
Houston,Texas,
U.S.A.
Statute of Limitations
#4Consumer Suggestion
Thu, February 27, 2003
In my opinion, IF YOU RECEIVE ANY OFFER TO REAFFIRM YOUR OLD DEBT - YOU SHOULD REFUSE IT!!! You may receive a credit card offer from a credit card company or the "Westmoreland Group." In my opinion, that is a Cap One sub that apparently buys old debt for pennies on the dollar, and then gets people to basically void their statute of limitations defense by accepting the credit card. I heard from one man who told me that he was offered a credit card on a debt he last knew of in 1989! He claimed that he had a zero balance on the old debt, too. So, do not just accept the deal if the debt is more than a couple years old. (In my opinion, you are better off refusing any offers from Cap One of any of its subsidiaries or related entities.) If six years have passed since your first missed a payment on the account, then the five-year statute of limitations applicable to cap one accounts is likely over, and the "debt" is unenforceable. If that is the case, sue them in your local state or federal district court for a declaratory judgment that the debt is not collectable, and add federal claims for unfair debt collection practices against RSI for the untrue statement about $100 per word, etc. (If you include these federal claims, then Cap One may remove the case to federal court.) Also, send them letters contesting the debt. If they continue reporting the debt, then they may be liable to you for violating the Fair Credit Reporting Act (a part of the Truth in Lending Act).
Ed
Houston,Texas,
U.S.A.
Statute of Limitations
#5Consumer Suggestion
Thu, February 27, 2003
In my opinion, IF YOU RECEIVE ANY OFFER TO REAFFIRM YOUR OLD DEBT - YOU SHOULD REFUSE IT!!! You may receive a credit card offer from a credit card company or the "Westmoreland Group." In my opinion, that is a Cap One sub that apparently buys old debt for pennies on the dollar, and then gets people to basically void their statute of limitations defense by accepting the credit card. I heard from one man who told me that he was offered a credit card on a debt he last knew of in 1989! He claimed that he had a zero balance on the old debt, too. So, do not just accept the deal if the debt is more than a couple years old. (In my opinion, you are better off refusing any offers from Cap One of any of its subsidiaries or related entities.) If six years have passed since your first missed a payment on the account, then the five-year statute of limitations applicable to cap one accounts is likely over, and the "debt" is unenforceable. If that is the case, sue them in your local state or federal district court for a declaratory judgment that the debt is not collectable, and add federal claims for unfair debt collection practices against RSI for the untrue statement about $100 per word, etc. (If you include these federal claims, then Cap One may remove the case to federal court.) Also, send them letters contesting the debt. If they continue reporting the debt, then they may be liable to you for violating the Fair Credit Reporting Act (a part of the Truth in Lending Act).
