- Report: #261224
Complaint Review: Capital One - Richmond Virginia
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Capital One
Capital 1 Dr. Richmond, 23238 Virginia, U.S.A.
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Capital One adds extra charges and doesn't send their statements Ripoff Richmond Virginia
For the last four months Capital One has not sent a single statement to me!!! I keep getting charged with finance charges/other Capital One charges, but I cannot see a statement to see why I have to pay all these things. I have asked for my statement numerous times, but I have yet to see one.
I even asked a card representative to go over the charges and it did not add up. I am so frustrated with Capital One!!!!! They just keep adding charges and I never get to see what they are.
Jane
mclean, Virginia
U.S.A.
I even asked a card representative to go over the charges and it did not add up. I am so frustrated with Capital One!!!!! They just keep adding charges and I never get to see what they are.
Jane
mclean, Virginia
U.S.A.
7 Updates & Rebuttals
Mark
New Bern,North Carolina,
U.S.A.
John's advice
#2Consumer Comment
Sun, July 22, 2007
While I agree with John's advice that you utilize the online payment service, I disagree with his advice to send "all payments via Registered Mail with return receipt." Why should you have to shell out extra money when you can pay online for free? When you pay online, you'll get a confirmation page -- print it out or save it to your scrapbook, so you'll have proof of your payment should something go wrong. Also, the payment address is a PO Box, so if you want a signature you'll need a physical address anyway. This could actually delay your payments being posted to your account, because it means the payment has to have special handling. I say you should do the online payments and see how that goes. I agree with Mike, that you might be somehow signed up for emailed statements and not know it, or you signed up for it previously using an email address you no longer use.
John
Louisville,Kentucky,
U.S.A.
FYI
#3Consumer Comment
Tue, July 17, 2007
FYI...in my post above...this incorrectly put me as the "owner of the company." This is not correct. I am just a consumer with a comment. This is what I checked and somehow the "owner of the company" got put in instead.
John
Louisville,Kentucky,
U.S.A.
FYI
#4Consumer Comment
Tue, July 17, 2007
FYI...in my post above...this incorrectly put me as the "owner of the company." This is not correct. I am just a consumer with a comment. This is what I checked and somehow the "owner of the company" got put in instead.
John
Louisville,Kentucky,
U.S.A.
FYI
#5Consumer Comment
Tue, July 17, 2007
FYI...in my post above...this incorrectly put me as the "owner of the company." This is not correct. I am just a consumer with a comment. This is what I checked and somehow the "owner of the company" got put in instead.
John
Louisville,Kentucky,
U.S.A.
FYI
#6Consumer Comment
Tue, July 17, 2007
FYI...in my post above...this incorrectly put me as the "owner of the company." This is not correct. I am just a consumer with a comment. This is what I checked and somehow the "owner of the company" got put in instead.
Mike
River Edge,New Jersey,
U.S.A.
Paperless? And correction for John
#7Consumer Comment
Tue, July 17, 2007
You have the option to "go paperless" with capital One, perhaps that is turned on? Also, you should take advantage of their online service as it works very well for me. Be aware however of their processing time/cut off times when making payments. They are not immediate, and if done after 3PM it will be processed as of the NEXT day. To John...I've noticed many a response here lately from you all with the same header "advise". It's "advice", with a "c"
John
Louisville,Kentucky,
U.S.A.
Advise
#8REBUTTAL Owner of company
Tue, July 17, 2007
I'd strongly advise using their online payment/website. I've used it for five years with no problems. Credit card companies LOVE all sorts of fees: late fees, over-the-limit fees, not making minimum payment fees. it's all good to them and a source of BILLIONS of revenue. If you can't get online. call them and insist upon knowing the exact due date and get the address to send it to. I'd strongly advise sending all payments via Registered Mail with return receipt. Be sure to right the Registered Mail # on the letter and of course include your account # They can't pull the "we never received it" or "it was late" stunt when you send letters via Registered Mail. Don't let months of late fees pile up. you'll get caught in a trap that you'll never get out of.
