Ron
Hudson,#2UPDATE EX-employee responds
Tue, September 07, 2004
Hey David, I used to work there and they say it is a maintance fee, well its true but they could waive it if they choose. For the accounts they find profitable they would sometimes reduce that monthly fee to $3. a month therefore cutting the annual rate to 36.00. I have offered this to customers and they took it. Honestly you have probably rebuilt your credit to a point that they are willing to keep charging as long as you are willing to keep paying. Search around I bet you will find a better credit card and higher limit by just simply applying. They will take advantage of you if your willing. They are charging to help there bottom line. If you don't know most credit card transaction/when you use your credit card capital one receives a kick back from Visa Intl. This in turn helps bottom line. I have worked from regular customer service to collections to retention. retention is those people you talk to if you ask to close your account the customer service rep will transfer you to them. if they don't transfer you capital one has determined, you are not profitable and want you to close and you are is not even being serviced by actual capital one employees they are outsourcers working for capital one. whether in Costa Rica, Canada, India, or Phillipines. They have since taken our jobs and that is reason cap one is laying off 1100 employees over next 6 months. End of August started the layoff 350 people lost there jobs to outsourcers we as associates help train take our jobs. PLease pass this to any one that might have a credit card/Loan/ or autoloan with them.