- Report: #1077568
Complaint Review: capitalonebank - Internet Internet
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Author Not Confirmed
Why?
capitalonebank
Capital One PO Box 4198 Houston Tx 77210-4199- Internet, 77210-4199 Internet, USA
Phone:
888-810-4013
Web:
capitalone.com
Categories:
Business Rating:
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capitalonebank CapitalOne Bank is a Rip-off. Took out 5 year CD, to expire Feb 2013. Called in January 2013 asking future interest rates on rollover. Instructed then do NOT roll over, but rather close it out since it wouldnt pay anything meaningful. After expiration date, wrote secure message to bank saying I wanted money due back. Today, was told my CD rolled over, and I would have to pay $150 penalty for premature closure. Heck I dont even know what they rolled it over to??? CLASSIC RIPOFF. I should have been smarter than to invest in out of state bank. Internet; Houston Internet: Texas
Invested in five year CD in 2008 with nice interest rates;
Before expiration, phoned bank and asked what interewst rates it would roll over to. NOTHING was the answer;
I asked instead of letting it expired, I wanted to take the cash and not reinvest or rollover. They assured me that was fine and they would do that.
After February, I checked and never received a check from them or anything else. Today I called and spoke with "customer service", who apologized, but said it was OUT OF HER CONTROL as there would be an early exit penalty of $150!!!! I told her that was grossly unfair as I had let them know ahead of time to NOT roll it over. She said she understood, and was sorry....however was unwilling to do anything to rectify the situation.
Wonder how many people they do this to? I want to report it to any and all sources. DO NOT BANK WITH CAPITAL ONE BANK!!
