- Report: #264277
Complaint Review: Capitol Expressway Ford - San Jose California
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Capitol Expressway Ford
919 W Capitol Expressway, San Jose, 95136 California, U.S.A.
Phone:
408-265-6000
Web:
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Business Rating:
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Capitol Expressway Ford Harrassment to buying a car we did not even see and they did not even ordered San Jose California
We went there on a sunday afternoon ONLY to see the cars to eventually come back next week and buy something.
They ended up making us sign for a car we didn't even tried. And at the end, when we tried it, we noticed that it had 1,000 miles!!!! So we didn't want the deal anymore.....
Moreover they called a broker to get us an insurance that has "full coverage" over the phone. And the guy said quoted us for $140/month and when I asked him
what it covered exactly, he didn't want to tell me. He kept saying "everything".
We didn't bring the car home cause we wanted stripes on it and other features but the deal was already cancelled since they showed us a car with a 1,000 miles on it.
Also, we kept telling them that we wanted to think about it and come next week but they would not let us go until we signed for a car we did not want.
Also, they never gave us copies of the contract because they ordered another car and they did not know how many miles it had on it. Basically we did not see the car we wanted nor tried it.
Moreover, the contract said that if we did not provide proof of income, the contract is void (actually, the contract said that once we give all the papers and proof of income, then we have to buy the car) but when we were
there, we did not have any proof. So they wanted to follow us home (about 1 hour 30 minutes away).
Basically they were really aggressive.
Also the next day they kept calling and harrassing us because they wanted the proofs of income....
They were really rude and aggressive and we had to come back to sign other papers to finalize the contract (and that's why they kept the contract).
Anyhow we do not want to deal with people who are that aggressive.
bmpro
San Pablo, California
U.S.A.
They ended up making us sign for a car we didn't even tried. And at the end, when we tried it, we noticed that it had 1,000 miles!!!! So we didn't want the deal anymore.....
Moreover they called a broker to get us an insurance that has "full coverage" over the phone. And the guy said quoted us for $140/month and when I asked him
what it covered exactly, he didn't want to tell me. He kept saying "everything".
We didn't bring the car home cause we wanted stripes on it and other features but the deal was already cancelled since they showed us a car with a 1,000 miles on it.
Also, we kept telling them that we wanted to think about it and come next week but they would not let us go until we signed for a car we did not want.
Also, they never gave us copies of the contract because they ordered another car and they did not know how many miles it had on it. Basically we did not see the car we wanted nor tried it.
Moreover, the contract said that if we did not provide proof of income, the contract is void (actually, the contract said that once we give all the papers and proof of income, then we have to buy the car) but when we were
there, we did not have any proof. So they wanted to follow us home (about 1 hour 30 minutes away).
Basically they were really aggressive.
Also the next day they kept calling and harrassing us because they wanted the proofs of income....
They were really rude and aggressive and we had to come back to sign other papers to finalize the contract (and that's why they kept the contract).
Anyhow we do not want to deal with people who are that aggressive.
bmpro
San Pablo, California
U.S.A.
7 Updates & Rebuttals
Bmpro
San Pablo,California,
U.S.A.
I did not go back there!
#2Author of original report
Thu, August 02, 2007
Hi everyone, I did not go back there. They kept harrassing me on the phone and I told them to stop calling me otherwise I will report them to the police and they stopped calling. Although today they called saying that the car will be ready to get picked up after I told them that I did not want it. I am sorry but I think that if a customer does not want a car that has not even been order and that the seller wants to "force" us to buy it, then this is not right. He has nothing to lose....he never ordered the car and didn't do the tuning on it. Also I contacted another ford dealership who said that they cannot "force" us to buy the car and they are just trying to trick us and because we don't have the car, we don't have to buy it. Anyways they said we had to go back there to sign another contract because they did not have the car we wanted. So why are they trying to keep selling us the car? They are also being really rude. What will be the customer service? I don't want to hear anymore from these people. Please if you have any suggestion, let me know. thank you!
Cory
San Antonio,Texas,
U.S.A.
Interesting
#3Consumer Comment
Tue, July 31, 2007
"We went there on a Sunday afternoon ONLY to see the cars" They made you "come back next week and buy something". "They ended up making us sign for a car we didn't even tried". That didn't have stripes and other features? They made you buy a car you weren't happy with? They made you buy insurance you didn't want. You were at home, away from the dealer, and they kept calling you for proof of income. They wanted to follow you home, about 1 hour 30 minutes away. Basically they were very aggressive? Don't answer the phone or give them the proof of income. YOU actually went back into the dealership after all that, to sign ANOTHER contract? You should have told them to go F themselves.
Cory
San Antonio,Texas,
U.S.A.
Interesting
#4Consumer Comment
Tue, July 31, 2007
"We went there on a Sunday afternoon ONLY to see the cars" They made you "come back next week and buy something". "They ended up making us sign for a car we didn't even tried". That didn't have stripes and other features? They made you buy a car you weren't happy with? They made you buy insurance you didn't want. You were at home, away from the dealer, and they kept calling you for proof of income. They wanted to follow you home, about 1 hour 30 minutes away. Basically they were very aggressive? Don't answer the phone or give them the proof of income. YOU actually went back into the dealership after all that, to sign ANOTHER contract? You should have told them to go F themselves.
Cory
San Antonio,Texas,
U.S.A.
Interesting
#5Consumer Comment
Tue, July 31, 2007
"We went there on a Sunday afternoon ONLY to see the cars" They made you "come back next week and buy something". "They ended up making us sign for a car we didn't even tried". That didn't have stripes and other features? They made you buy a car you weren't happy with? They made you buy insurance you didn't want. You were at home, away from the dealer, and they kept calling you for proof of income. They wanted to follow you home, about 1 hour 30 minutes away. Basically they were very aggressive? Don't answer the phone or give them the proof of income. YOU actually went back into the dealership after all that, to sign ANOTHER contract? You should have told them to go F themselves.
Cory
San Antonio,Texas,
U.S.A.
Interesting
#6Consumer Comment
Tue, July 31, 2007
"We went there on a Sunday afternoon ONLY to see the cars" They made you "come back next week and buy something". "They ended up making us sign for a car we didn't even tried". That didn't have stripes and other features? They made you buy a car you weren't happy with? They made you buy insurance you didn't want. You were at home, away from the dealer, and they kept calling you for proof of income. They wanted to follow you home, about 1 hour 30 minutes away. Basically they were very aggressive? Don't answer the phone or give them the proof of income. YOU actually went back into the dealership after all that, to sign ANOTHER contract? You should have told them to go F themselves.
Dave
Jacksonville,Florida,
U.S.A.
Do you realize what you are saying?
#7Consumer Comment
Tue, July 31, 2007
They "MADE" us sign the paperwork. Sorry, unless they tied you to a chair, tortured your wife, stuck needles in your toes and whipped your dog with a nail-studded belt, I don't think they "MADE" you sign anything. Next time, take a knowledgable person with you, someone big and scary looking, so the dealer will be afraid to "MAKE" you sign something. Sounds to me that you had several "outs" to this contract, but you bought the car anyway? Even drove a couple of hours back to the dealer to re-sign papers? Come on, if that's what happened, you didn't get ripped off, you asked for it!
Robert
Wallingford,Connecticut,
U.S.A.
Nobody can make you sign anything.
#8Consumer Comment
Tue, July 31, 2007
Unless they held a gun to your head, you should have used your feet and walked out. If they stopped you, call the police for unlawful restraint. "Anyhow we do not want to deal with people who are that aggressive." So why did you? It sounds like you are blaming the dealer for your buyer's remorse.
