- Report: #853747
Complaint Review: Capitol Music - Montgomery Alabama
Reported By:
Josh -
Panama City, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Capitol Music
3834 Harrison Road Montgomery, 36109 Alabama, United States of America
Phone:
1.334.277.9990
Web:
www.capitolmusicusa.com
Categories:
Business Rating:
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Capitol Music They don't keep their records, so they'll try to collect monies from you that you have already paid! Montgomery, Alabama
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The people at Capitol Music apparently have a problem with record keeping. I purchased a King trombone from them in February of 2008, and the man running the store, Mr. Darby was kind enough to set me up with a payment plan, as at the time, I was a student at a nearby university. What I was not told, however, was that the cash payments I made aside from only 2 check payments would "vanish" from their records. I paid the $900 agreed upon price over the coarse of the next few months ($100 by check on the first day I took the horn in Feb, and one mailed in March),
and then, as I was in town far more often playing with the Montgomery Symphony and also reorganizing their library over the summer, I came in to the store and made cash payments on the horn for totaling $200 in April, May, June, and $100 in July. I made sure to pay off the horn by July, as in August I took a job playing trombone for a cruise line, and would not be able to stop by or mail checks until the following December (we were in Europe). I'm sure I received receipts for most of those cash payments, and check payments, but I cannot find them, as that was over 3 years ago, and they were all handwritten anyway.
Now, over 4 years later, I get a harassing phone call from some very rude collections people telling me I am in possession of unlawfully retained rental property, and that this could affect my credit, and civil liberties in the form of prosecution.
I called Capitol Music and was told my Darby himself that the record keeping they had in the store was terrible after they switched to computers, and that they had a bit of turn over in the front office due to issues he didn't wish to discuss. I was handed off to a gentleman named Kevin that took my information and assured me I would receive a call back. That was several days ago, and I have yet to hear from anyone at Capitol Music.
As a professional musician with many contacts in the south east from band directors to professional players, I would have hoped for better treatment from this company. I suppose I should have put all those receipts in a safe deposit box too....
and then, as I was in town far more often playing with the Montgomery Symphony and also reorganizing their library over the summer, I came in to the store and made cash payments on the horn for totaling $200 in April, May, June, and $100 in July. I made sure to pay off the horn by July, as in August I took a job playing trombone for a cruise line, and would not be able to stop by or mail checks until the following December (we were in Europe). I'm sure I received receipts for most of those cash payments, and check payments, but I cannot find them, as that was over 3 years ago, and they were all handwritten anyway.
Now, over 4 years later, I get a harassing phone call from some very rude collections people telling me I am in possession of unlawfully retained rental property, and that this could affect my credit, and civil liberties in the form of prosecution.
I called Capitol Music and was told my Darby himself that the record keeping they had in the store was terrible after they switched to computers, and that they had a bit of turn over in the front office due to issues he didn't wish to discuss. I was handed off to a gentleman named Kevin that took my information and assured me I would receive a call back. That was several days ago, and I have yet to hear from anyone at Capitol Music.
As a professional musician with many contacts in the south east from band directors to professional players, I would have hoped for better treatment from this company. I suppose I should have put all those receipts in a safe deposit box too....
1 Updates & Rebuttals
capitolmusicusa
Montgomery,Alabama,
United States of America
Small Business Woes
#2UPDATE Employee
Thu, August 09, 2012
I have been working at Capitol Music in Montgomery, Alabama for 9 years. In that time our office has gone through major changes. From family run one day to no one the next. If it was up to me we would not do a rent to own program. There are not many places left that you take an instrument for a little down and pay a little a month without any late fees or carrying charges. We are attempting to straighten our office and get the records up to date. I highly suggest everyone renting or purchasing on time anything from anyone keep their receipts. This is the only proof you have that you have paid.
