- Report: #130009
Complaint Review: Capitol One Services - Richmond, Virginia
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Author Confirmed
Why?
Capitol One Services
P.O Box 85015 Richmond,, 23285-5015 Virginia, U.S.A.
Phone:
800-955-7070
Web:
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Capitol One Services RIPOFF FRADULANT LATE CHARGES OVERLIMIT CHARGE AND INTEREST HIKE BEWARE Richmond Virginia
Took advantage of 2.99% promotional off by CapOne mailing. I was offered $3000 a reduction from what I had asked for. No remittance invoice was forthcoming so called and requested statement. Never received. Called for due date again requested statement. Remitted $100 on 1/3/05 for payment due 1/10/05. Days later I received the statement which showed a charge of $35 as a past due fee and $29 fee for over limit fee. Statement showed payment was posted the 11th. The interest rate was increased to 15.90%. When I called speaking to the retention department I was told because I was overlimit and late that triggered the higher interest rate. I argued that the payment clearly was not late, and the late fee was waved.
I tried to point out the overlimit fee was unfair because the amount of $3000 was Capitol Ones determination and that the $50.00 transfer charge, (which is what caused the overlimit charge and increased interest) should have been discussed when we were discussing the transfer that was paid. Why had they not mentioned that the 50.00 would put me over the limit? I was told I should have known that. Finally the interest was adjusted to 9.99% seven points over the itial 2.99% advertised. Deceptive, Dishonorable and flagrant Usary
Helen
Nuevo,, California
U.S.A.
I tried to point out the overlimit fee was unfair because the amount of $3000 was Capitol Ones determination and that the $50.00 transfer charge, (which is what caused the overlimit charge and increased interest) should have been discussed when we were discussing the transfer that was paid. Why had they not mentioned that the 50.00 would put me over the limit? I was told I should have known that. Finally the interest was adjusted to 9.99% seven points over the itial 2.99% advertised. Deceptive, Dishonorable and flagrant Usary
Helen
Nuevo,, California
U.S.A.
1 Updates & Rebuttals
Ben
Hastings,Minnesota,
U.S.A.
ripped off
#2Consumer Comment
Thu, February 03, 2005
i also took adavantage of the 2.99% and they also offered fraud preotection for only .10 cents more...they also offered me a one time payment skip at anytime...i have since been charged an over limit charge when i had payed my payment before 3pm on that business day...i also at that time ask about the one time payment skip...the lady replied that they never offered that,ever...they are liers
