- Report: #249626
Complaint Review: Captures - Web Marketing Source - Redmond Washington
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Captures - Web Marketing Source
14953 NE 95th St Redmond, 98052 Washington, U.S.A.
Phone:
888-820-5383
Web:
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Captures - Web Marketing Source is trying to scam my business out of $7,100.00! ripoff Redmond Washington
Captures.com is trying to scam my business out of $7,100.00! Back in February of this year, I signed a contract with Captures, to design my website and to provide us with Internet Marketing Services afterwards. The next day I decided to do a little research on the company and found they had a lot of consumer complaints on them from the BBB and here on Rip Off Report.
This made me change my mind in doing business with them. I was told I had 10 days to cancel once I signed the contract, so I immediately called my Sales Rep named Greg and told him to cancel the contract and that no work was to be done on our website! I even have two emails I wrote them back in February as proof I tried to cancel!
I asked at that time that our down payment of $3750 be refunded back to our credit card. I was told everything would be canceled and I thought nothing more of the situation. Eventually, I ended up having to dispute the charge with American Express because no refund was given. I won my case and received a refund back to my credit card. Today I received a letter from Captures telling me I owe them $7,100.00, or they are sending me to collections.
This is the first time, I have heard of this since I closed my contract with them back in February. I contacted them today and they told me that my contract cannot be canceled through Sales, and that I had to cancel with the Accounting Department. I informed them that I had canceled with Greg in Sales and that he never informed me of this at the time, and I was under the impression that this whole time my contact had been closed. Their excuse for this was "Sales sometimes forgets to tell customers this information and the Sales Dept. often forgets to report cancellations to the Accounting Department!"
Long story short, they are trying to hold me in a contract saying they never received my cancellation request, from one of their employees. To this date no services have been provided, there should be no reason why they can't close out this account. It was their employees fault and not mine that he never gave them my cancellation request! They need to train their employees better and quit trying to scam innocent consumers into contracts with them! Bottom line, I canceled my contract within the specified time frame! No money should be owed and the contract should have been closed!
Update: To this day they are still trying to bill my credit card for a monthly service fee, and sent my so called account to collections, but the funny thing is, they have never once provided me with any services. I am contacting their States Attorney General's Office next and am interested in speaking with anyone who has had similar experiences as myself, as I am looking into legal matters next.
Melissa
Hollister, California
U.S.A.
This made me change my mind in doing business with them. I was told I had 10 days to cancel once I signed the contract, so I immediately called my Sales Rep named Greg and told him to cancel the contract and that no work was to be done on our website! I even have two emails I wrote them back in February as proof I tried to cancel!
I asked at that time that our down payment of $3750 be refunded back to our credit card. I was told everything would be canceled and I thought nothing more of the situation. Eventually, I ended up having to dispute the charge with American Express because no refund was given. I won my case and received a refund back to my credit card. Today I received a letter from Captures telling me I owe them $7,100.00, or they are sending me to collections.
This is the first time, I have heard of this since I closed my contract with them back in February. I contacted them today and they told me that my contract cannot be canceled through Sales, and that I had to cancel with the Accounting Department. I informed them that I had canceled with Greg in Sales and that he never informed me of this at the time, and I was under the impression that this whole time my contact had been closed. Their excuse for this was "Sales sometimes forgets to tell customers this information and the Sales Dept. often forgets to report cancellations to the Accounting Department!"
Long story short, they are trying to hold me in a contract saying they never received my cancellation request, from one of their employees. To this date no services have been provided, there should be no reason why they can't close out this account. It was their employees fault and not mine that he never gave them my cancellation request! They need to train their employees better and quit trying to scam innocent consumers into contracts with them! Bottom line, I canceled my contract within the specified time frame! No money should be owed and the contract should have been closed!
Update: To this day they are still trying to bill my credit card for a monthly service fee, and sent my so called account to collections, but the funny thing is, they have never once provided me with any services. I am contacting their States Attorney General's Office next and am interested in speaking with anyone who has had similar experiences as myself, as I am looking into legal matters next.
Melissa
Hollister, California
U.S.A.
3 Updates & Rebuttals
Arline
East Stroudsburg,Pennsylvania,
U.S.A.
Getting trough to Captures/Web Marketing Source Accounting Department
#2Consumer Comment
Fri, August 10, 2007
It seems that there is a secret way to get to the accounting department of Captures/Web Marketing Source. I personally sent an email to to both Captures and Web Marketing Source requesting cancellation and refund. There was no way that I could actually contact them directly. Even though I was told to await a response from them, that never happened. After reviewing many reports on this site it seems I am not the only one with this experience. I also read a rebuttal who called someone a quack, and it was a little disturbing since that was the manner in which Captures/Web Marketing Source speaks to customers that are persistant and challanging . No matter how nice you are, that is the response you will receive when demanding a refund. Again, the only time they actually left me a message on the phone was this past week when they tried to make me think I was actually going to get a refund and as it turned out, it was a lie and they just wanted to change the subject and play the victim. I do believe that the the QUACK word was used by one of their employees, since that is the response attitude I have gotten from them. Not in those exact words to date. My questions are: Has anyone actually emailed the accounting department? Why would one have to contact the accounting dept, unless we were actually told in writing that we would get a refund? As I see it, the only time I should have to contact them is to make sure they got my address right to make sure I would get my refund sent to the right place or just to get an update. I am still awaiting to hear from the accounting department, from which Warren D. told me he would let know I wanted a refund. If you expect to be treated as a decent human being after requesting a refund or cancellation, do not be like me and wait. They have already slammed the door in your face. When they do slam the door in your face, they will close with how they believe the customer is always right. That was a quote from Mr. Jones. There's only one reason we are all here; this company is so desprate to make money they have to con you out of it? If you are seniors like us on a fixed income and one of you has and illness, just hope they do not get you on the phone because that is the what opens the door for them as it did with us and you will never get rid of them. The phone stalking begins.
Melissa
Hollister,California,
U.S.A.
You Must Be Working For this Company!
#3Author of original report
Tue, May 29, 2007
Listen Quack, Must be nice for you that you have had such positive experiences with this company. I have every right to state my opinion and am currently working with the BBB and the State's Attorney Generals Office against this matter. I have done everything that was requested of this company to cancel my contract in a timely manner and within the specified time frame they gave me. It is not my fault that my sales rep cannot communicate effectively with the billing dept. I'm not the only one on here filing a report against this company! Anyone who's reading this check out their BBB record in Redmond, WA and it should speak for itself! Also consumers can read the other complaints from numerous other consumers on here. Long story short, get you facts straight before you start mouthing off and calling people names. Sounds to me like you could be possibly working for this company yourself! I have ever right to state my opinion, whether you like it or not!
Quang
Seattle,Washington,
U.S.A.
your crazy
#4Consumer Comment
Tue, May 29, 2007
captures.com's websites are amazing if it was not for the sales rep from captures.com opening my eyes about the bull sh*# i speedway website i had for 2yrs and never made a penny as soon as my captures site went live within 120 days i made my $9750 back plus some extra and guess what now they are building my second site! captures.com saved me from filing chapter 7 bankruptcy thank you captures you guys get my vote! so in a nut shell lady just pay them the money you agreed to pay and im sure if you have a good niche you will make that money back in no time
