Complaint Review: Captures.com And Webmarketingsource.com - Redmond Washington

Hello, I understand "I" need to work my site. However, they told me that it is not my job to set up shipping, they had to do it, it was too difficult to try to explain how to set up the shipping. (Jason O.) Then I asked to have my shipping set up as weight and destination. They couldn't do it. I was told it can't be done. Also asked if I could do it by quantity variance: 1-5 items is $2.00 shipping, etc. I was told "not sure how to do that either". So how do people do it with all different types of drop shippers/ some on price variances some on item variances and some drop shippers do weight of product and destination. I didn't think I was asking for something big, I figured it was in the program. (As I know from another company, the program they are using is a "free" program they are reusing and selling for a big penny to us all that are using them) It was also getting pretty upsetting when I was first told, "just add all the products you are selling" (not knowing about meta etc) Then the next meeting was "o.k. now that we have the products, we have to add meta decriptions, etc." then after that meeting "o.k, now we have to change the origin. So if you can see every meeting I am told something new, why not say everything that needs to be added so you only go into each product once. It was getting very frustrating, as to the continued entries for one product: so all in all it was probably 10 times going in and out of one product to make sure everything is filled out. I am not saying this is going to be easy, however they are not doing anything on their part. I would like them to just answer my questions. Since has now been another week and no response from Tech. Each time I have a question it takes them forever to get back with me. Can you see that I am frustrated. I am not going to file any "better business report/Attorney general, until I give them a chance. But their chances are running out. I think they are getting in over their heads and not being any type of customer service, it doesn't take almost 10 months to "set up" a site. Here's another kicker, how about their answering system, when I try their direct numbers it goes to "Tina's" voice mail. So if she is gone, they don't get their messages. Also, I was told I was having a phone meeting, I then called the day before to change it by 15 minutes due to picking up the kids, Tina took the call , said o.k and changed the appt. then I get a call (on the wrong phone #) and it says "sorry you missed your appt, call back to set up another time. Well the call came at the old scheduled time, not the updated time and then lucky me, I tried to call him right back and it went to Tina's voice mail again. I could go on and on about their customer service, lacking significantly but I am again trying to get through to them that enough is enough, either finish the site updates (for a working site) or let me go with a refund.

After reading your posting I may believe some of it but not all. You may had to wait for your site to be built but how many times were you contacted to proceed. I own a Captures site. When a site is purchased you are buying the template, they design a logo and add the colors for your site then the training process begins, step by step. It is entirely up to you to create your catagories, load your products, write your text for About Us, Contact Us, Shipping & Conditions, Returns and so on. I set up my own shipping and selected the payment options I wanted for our site. You don't buy a site for $2,000 expecting the company to have everything completed in it, do you? After reading how busy you are with everything else I wonder how much time you really made for Captures and working on your website. I can tell you as a website owner of one of their sites, it takes alot of time to work and maintain our own site, it's not up to them. Having a site for the internet and applying a marketing package is not the end of the line. You must have the time to maintain and work on your site to keep things fresh. Don't be fooled, you can't just let a site sit there and do nothing. You must be dedicated and have the time to do. Ask yourself, is it all Captures fault or do you want to be honest and take part of the blame.

I noticed that J.C's contact info was not posted. If you go to the report under yours, it's an ex-employees report. If you haven't read it you should. It only confirms what we victims have been suspicious of all along. Either way read the comment from an R. Clark. In their posting they give a link on how you can look up contacting J.C. Many of us have already!

Hi Michelle, I'm so sorry to hear you've been hurt by this company. I completely understand where you're coming from...myself and many others, in addition to those who have posted on Ripoffreport, have also been hurt by Captures.com/Web Marketing Source.com. The best thing to do, is immediately file a complaint with the Washington State Attorney Generals Office. To date, there are approx. 20 other reports that have been submitted to their office. The more reports they get...the quicker they'll take notice, and investigate this company. If you need some advisement, or just need to speak to others who have been through the same situation...I'd love to speak with you. Unfortunately we cannot provide our contact info through Ripoffreport. I'd love to help, in any way I can. Hope to hear from you soon.