Complaint Review: Captures.com - Nationwide

Joanne, Your report is full of holes and your remarks are far from the actual reality of the situation. You do realize you signed a 6 month agreement, giving us up until that time to perform any necessary services on your site to achieve ranking results on search engines. You canceled after 1 month, which is OK to do as long as you pay for the remaining 3 months of your agreement. Basically, since you didn't give us the time required to get results, you will have to pay an early termination fee to cancel (standard policy here for everyone). To this day I can still find your site on Google for the keywords we researched (which describe what you do perfectly), despite you canceling the service a month in (not giving us the full 6 months) and changing your password after only a portion of our work had been done. In addition, you voided your agreement once you changed the source code without first checking with us (it can be harmful to change them up all the time, and makes it more difficult to achieve results quickly). Bottom line, you won't be getting a refund due to the reasons listed above, you should stick with the program you signed up for and agreed to see through for 6 months until the full 6 months are up and re-evaluate at that time. If you still feel the same, cancel your account with no further obligation. Who knows, you may even be making sales by then which help on your way to a decent ROI. We may even be able to try extra things to improve the performance of your package, but you have to follow through with what you agreed to and work with us a bit. Otherwise, we do send monthly payment debts to collections. As an update to others, we did try to make contact with Joanne and succeeded, however she kept hanging up on me, yelling and using very fowl language, so it was hard to come to a resolution that way. Go to Google and type in her keywords, the site was on page 3 to 4 working its way up. Since they removed/changed our work it has dropped back to page 5 or 6, but still visible.

Hi Joanne, I'm so sorry to hear that you were hurt by this company. You're right. it's important for consumers to fight back. and not let companies get away with scamming innocent people. I feel so bad for all who have written in to ROR. after reading their reports. I've certainly had my share of bad experiences with fraudulent companys. I would suggest you submit a report with an account of your experience to the companys' State Attorney Generals office. unless maybe you had already done so. I know that if enough reports surface, they may take notice, and help consumers in their fight for justice. I wish you the best of luck.

Hi Joanne, I'm so sorry to hear that you were hurt by this company. You're right. it's important for consumers to fight back. and not let companies get away with scamming innocent people. I feel so bad for all who have written in to ROR. after reading their reports. I've certainly had my share of bad experiences with fraudulent companys. I would suggest you submit a report with an account of your experience to the companys' State Attorney Generals office. unless maybe you had already done so. I know that if enough reports surface, they may take notice, and help consumers in their fight for justice. I wish you the best of luck.

Hi Joanne, I'm so sorry to hear that you were hurt by this company. You're right. it's important for consumers to fight back. and not let companies get away with scamming innocent people. I feel so bad for all who have written in to ROR. after reading their reports. I've certainly had my share of bad experiences with fraudulent companys. I would suggest you submit a report with an account of your experience to the companys' State Attorney Generals office. unless maybe you had already done so. I know that if enough reports surface, they may take notice, and help consumers in their fight for justice. I wish you the best of luck.

Hi Joanne, I'm so sorry to hear that you were hurt by this company. You're right. it's important for consumers to fight back. and not let companies get away with scamming innocent people. I feel so bad for all who have written in to ROR. after reading their reports. I've certainly had my share of bad experiences with fraudulent companys. I would suggest you submit a report with an account of your experience to the companys' State Attorney Generals office. unless maybe you had already done so. I know that if enough reports surface, they may take notice, and help consumers in their fight for justice. I wish you the best of luck.