- Report: #1446137
Complaint Review: Car Computer Exchange - Noth Carolina
Reported By:
Troy -
Arlington, washington, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Car Computer Exchange
Noth Carolina, United States
Web:
CarComputerExchange.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Car Computer Exchange Imperial Long Wait Time and Computer Didnt Work. When Returned they Reunded Less Than 1/2 The Money. Noth Carolina
I ordered a computer from Car Computer Exchange for my 2002 Chrysler PT Cruiser about 2 weeks before I had a trip planned to the Oregon coasrt with my daughter during her spring break this spring. I wanted to make sure the car would make it. It has a code that indicates the computer needs to be replaced. It still runs on the old one but intermittantly runs porrly.
Car Computer Exchange's website says they ship within 48 hours of your order so I thought it was reasonable that a 2 week lead time was realistic. I enetered all the information they requested incoluding the VIN and mileage into their site when I ordered. They took the money out right away but did not start the order. I called and they said they needed my VIN and mileage before they could proceed. I told them I had put it in their system before, but I gave it to the lady again so they would get it coming. A few days later I called agin to check the status and they said they needed the VIN and mileage before they could start! Again I told them I have given it to them twice before and I took pictures of the VIN tag and the odometer and sent it to them by Email and told them verbally aghin. Now Spring break is looming and if they dont ship it soon I will not get it in time.
Friday I call them asking where the computer is that I had ordered 2 weeks earlier and now spring break has started and the clock is ticking. The lady says with any luck it will ship in time for the package to be picked up by the post man by 3pm, if not it would be shipped Monday arriving to me by Wednesday or Thursday of the following week wich of course is most of the spring braek gone. I called on Monday and the said the computer would not communicate on Friday so they started over and the new on=e should ship by the end of the week!
Now spring break is over! We missed the planned trip because thes guys cant ship a working computer within 3 weeks! the advertised 48 hours ship time apparently is not realistic!
So at some point they actually did ship a computer to me arriving well after spring break is over. I drove the car to a friends housr to do the install. When I installed it it would not start the car at first. It did finally start but ran poorly and died repeatedly. I had it running so I drove it araound the neighborhood and it died and wouldnt start, so i was left walking back to get the old computer which the car says is bad, and put it in the car and drove it back. It is still running on that old cpomputer.
I called and told them and they said to send it back. At this point I am completely disollusioned with Car Computer Exchange. I said hey just refund me and I will do somethingf else. their service is terrible! when I did send it back they refunded me less than half of my $220 which ncluded shipping of $20. I didnt expect to get that back but I didnt expect also to get only a $98 refund! What a joke! Their "customer service" lady is rude and tells me that's just the way it is. there is a $50 programming fee and a 25% restocking fee so in essance thats just too bad sir! I have to pay them to do programming that doesnt work and pay them to restock a bad computerr presumably will be sold to some other porr sap.
They gave me an Email to send a complaint to the billing drepartmenty whick i did and received a response more than a month later saing sorry for the long delay in responding but the fees are our policy and thats just the way it is!
This company is terrible and I would reccommend running not walikg but running away from them if you want to get a fai deal.
