- Report: #1256690
Complaint Review: CardCash - Internet
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Author Confirmed
Why?
CardCash
Internet, USA
Web:
https://www.cardcash.com/
Categories:
Business Rating:
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CardCash Placed Order Without My Consent Internet
I was shopping this site and had added a few items to my cart to consider. I wanted to see shipping options and cost, but they wanted me to create an account first.
I did so, and then they asked for my PayPal information to continue to see the options. I did so, and then clicked continue. Lo and behold, I had unknowingly placed an order for everything in my card without ever actually clicking a confirm button! I was just supposed to be looking at shipping options!
No place on the website to cancel the order. I called their "customer service" immediately. Guy refused to give me his name, said all the managers were out, and that my order had shipped within the 3 minutes it took me to place the call! He said no refunds, but they would buy the cards back - at a loss to me!
I told him this was unacceptable and I needed to speak to management, but he said again that they were all out. I questioned that my order could ship that fast and he conceded "well, it probably hasn't actually shipped, just been processed." And I said "great, call down and tell them not to put it on the truck until management gets back." Of course he can't do that. Awesome. Filing a claim with PayPal right now.
