- Report: #972902
Complaint Review: Cardinal Boat Movers - North Vancouver British Columbia
Reported By:
Vic -
North Vancouver, British Columbia, Canada
Submitted:
Updated:
-
Author Confirmed
Why?
Cardinal Boat Movers
3698 Baird Road North Vancouver, V7K 2H2 British Columbia, United States of America
Phone:
(604) 980-0022
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cardinal Boat Movers Completely Unprofessional & Damages Boats North Vancouver, British Columbia
*REBUTTAL Owner of company: Cardinal Boat Movers gives professional, skilled, quality service!
*General Comment: Liars
*REBUTTAL Owner of company: Thanks for the laugh!!
*Consumer Comment: Amateur Boat Movers!
*UPDATE EX-employee responds: Candinal Boat Movers are a Scam
*Consumer Comment: Cardinal Sin
BEWARE! Do NOT deal with Cardinal!
Hopefully my testimonial here will get the point across.
I had this company move my 2004 Baja Islander 292 from Penticton, BC to Mosquito Creek Marina in North Vancouver, BC. When they arrived with my boat the first thing I had noticed was that it had shifted on the trailer during transport to the point where it was rolled over by at least 15 degrees. This was of course due to improper strapping. The straps that they had use ended up scratching, gouging and marring the gelcoat on the hull. They said they will not cover the cost of repair and refused to use their supposed cargo insurance policy. When I asked to see it, they did not want to show me. Very very shady. Looks like I'm out at least $1200 on that account now.
Additionally, they had not taken off the canvas cover before transport. This got all ripped up along the way as well and now I have to pay an upholstery shop to get it repaired.
All in all they handled this situation very unprofessionally. I realize that things can happen on the road but at least handle it with integrity! Not to mention their equipment looks as old as the hills. I didn't realize this until they had shown up.
I guess everything looks better in photos. Do not deal with these guys. Shop around elsewhere!
Hopefully my testimonial here will get the point across.
I had this company move my 2004 Baja Islander 292 from Penticton, BC to Mosquito Creek Marina in North Vancouver, BC. When they arrived with my boat the first thing I had noticed was that it had shifted on the trailer during transport to the point where it was rolled over by at least 15 degrees. This was of course due to improper strapping. The straps that they had use ended up scratching, gouging and marring the gelcoat on the hull. They said they will not cover the cost of repair and refused to use their supposed cargo insurance policy. When I asked to see it, they did not want to show me. Very very shady. Looks like I'm out at least $1200 on that account now.
Additionally, they had not taken off the canvas cover before transport. This got all ripped up along the way as well and now I have to pay an upholstery shop to get it repaired.
All in all they handled this situation very unprofessionally. I realize that things can happen on the road but at least handle it with integrity! Not to mention their equipment looks as old as the hills. I didn't realize this until they had shown up.
I guess everything looks better in photos. Do not deal with these guys. Shop around elsewhere!
6 Updates & Rebuttals
Sailor Pops
Burlington,Washington,
USA
Cardinal Sin
#2Consumer Comment
Mon, February 22, 2016
This is the most illegal company I have ever seen leave our marina. They don't properly tie the boat down, use flags and signs and they let the bush scrape the boat as it is pulled. Their truck doesn't sound like it will make it up any hill and there is always oil dripped wherever their truck has sat for a bit. If you are looking for a green company, do not use these slobs. Both fat and dressed like slobs.
Scammed by USHIP
Vancouver,British Columbia,
Canada
Candinal Boat Movers are a Scam
#3UPDATE EX-employee responds
Fri, December 07, 2012
Don't play stupid. It doesn't look good if you are trying to be professional. Accept your faults and admit to them. Your replies are proof how you're a loser.
Thunderbird Employee
United States of AmericaAmateur Boat Movers!
#4Consumer Comment
Fri, December 07, 2012
I work for Thunderbird Marine and I had a customer ask me who would be a good company to move their boat.
At the time I couldn't think of any other than Cardinal and boy was I sorry I made this referral! A week later my customer came back and told me the horror story about how Cardinal damaged the leg on their Bayliner while offloading it. I felt really bad for my customer so I tried calling them to see if I could get some kind of restitution but all I got was arrogance from the owner.
I will never be referring customers of Thunderbird to Cardinal again!
Dave H
North Vancouver,British Columbia,
Canada
Thanks for the laugh!!
#5REBUTTAL Owner of company
Wed, November 28, 2012
I have no idea who you are so I cannot help you. I checked with Mosquito Creek Marina and they have no record of you or your boat. I am not sure what game you are playing and again I invite you to prove your claim! I have been with the company for just over twenty years and have owned it for 10 getting busier and busier every year. I believe you are a competitor trying to make my successful company look bad. I have wasted enough time on this so unless you come forward with proof I am done with this!
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Scammed by USHIP
Vancouver,British Columbia,
Canada
Liars
#6General Comment
Tue, November 27, 2012
There are more than 2 Vic Goertzens in BC. If they have been hauling for 40 years, why have they had repeat customers for nearly 20? I guess at first they were okay, but over the last 20 years the service has gone down hill. They even admitted to this.
Dave H
North Vancouver,British Columbia,
Canada
Cardinal Boat Movers gives professional, skilled, quality service!
#7REBUTTAL Owner of company
Mon, November 26, 2012
The review from Vic is a hoax and a malicious. Cardinal has never dealt with this customer nor moved the boat in question. I invite this person to give us a call with some proof. Cardinal Boat Movers is a family based business that has been a leader in the boat transport industry for over 40 years. If the person was legitament then why not leave any contact info? I do know the thousands of customers we have been serving over the years are quite happy with alot of them being repeat customers for close to or over 20 years!
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