Complaint Review: Cardinal Real Estate LLC - Douglassville Pennsylvania

We were apprised of this "Rip Off Report" where our company, Cardinal Real Estate was accused of unjustly leveling a fee of $100/ day against a tenant living in a condominium association our company has been contracted with to manage. This repsonse is to refute that claim as false and baseless in the extreme. 

The tenant, who was a board member of an adjacent home owner's association (and therefore clearly understood how HOAs worked, and the improtance of adhering to and enforcing the Declarations, Rules, and Regulations of a community) decided to move to the community we were managing. She called and spoke with me directly concerning the HOA rules prohibiting dogs. It was explained to her in detail that only certified and licensed seeing eye dogs and seizure dogs were allowed in the community.  She was concerned because her daughter, who was purchasing the unit in our community and then leasing it to her mother (the complaintent here), was settling within a few days. She informed me she had a dog and it was not a service dog. I told her she could not bring the dog with her. She hung up the phone. 

A week later, she moved into the community with the dog. She was reported by an owner to Cardinal for violating the rules. As per the governing documents of the association, which she agreed to abide by when her family purchased the property and were provided with copies thereto weeks in advance, she was sent a Rules Violation Notice. She was informed that the dog would have to be removed from the premises. Failure to do so could result in fines and or legal action. 

This woman refused to remove the dog. As a result. the Board of Directors (not Cardinal Real Estate) fined her for a rules violation. She still refused to remove the dog. she was fined again. She refused to comply. The matter was turned over to the Association's attorney who then proceeded to take the owner to court to enforce compliance with the Association Declarations. 

In the interim, the tenant went online and got a bogus "certification" stating her dog was a "certified companion dog" and therefore could stay. The dog never completed any training, and had no skills in aiding a legally handicapped person. It was no more than a family pet. 

The person who lodged this complaint against Cardinal

first, knew the rules before moving into the community

second, knowingly moved in, deliberately violating the covenants of the association and new the consequences thereto

third, spent years on a board in a neighboring assoociation, where she, as a board member, enforeced the rules of that community and fined her fellow owners for rules violations

fourth, in an attempt to subvert the system, committed fraud by obtaining a bogus "certification" posing her dog as a licensed animal certified to aid a handicapped individual. 

Fifth, this individual then blames Cardinal Real Estate and NOT the Association for the predicament she placed herself. Cardinal did not force her to move into the community. Cardinal warned her before she moved in, and after she was discovered violating the rules. The Board and the Association fined her and took her to Court. Not Cardinal Real Estate.

This person's rip off report should be immeidately removed from this site as it is false, baseless, misrepresents the facts and is slanderous to our company and its reputation.