S.n
Bucyrus,#2Consumer Suggestion
Tue, June 22, 2004
I recently had the same problem with my AOL Visa (CardMember Services)as you described. I try to reconcile my statements each month, but got behind a couple of months. I had been making minimum payments weekly instead of monthly therefore I was not late and there were no late charges or fees. When I discovered I had had not received two statements, I contacted Cardmember Services by telephone and advised them that I would these two statements. I then sent a certified letter to them advising them that I required monthly statements. There is inexpensive accounting software you can purchase for home use that automatically shows the due date for each bill you have. It's a good way to track if the credit card company tries to change the due date. You an also track billing address and telephone number changes.