CarHop
United States of America#2UPDATE Employee
Mon, March 22, 2010
Although it is unfortunate when any customer has mechanical issues, unforeseen problems do sometimes occur with used vehicles. To best assist our customers, every vehicle purchased includes a 72 hour Satisfaction Guarantee which allows a vehicle to be returned within 72 hours if our customer is not satisfied. In addition, each vehicle includes an 18 month / 18,000 limited warranty. Since this is a limited warranty, the covered items are clearly listed in the paperwork each customer reviews and signs with their approval prior to purchase. We would happily cover any items included in the warranty.
You can reach us at [email protected] or toll free at 1-888-826-4227 for direct assistance. We take customer service very seriously and would like to learn more about your situation. CarHop has a long-standing strong rating with the Better Business Bureau and we are committed to continuing that level of excellence.