Shawna
Minnesota,#2Consumer Comment
Thu, June 03, 2010
I have had a bad experience with uac and carhop- they messed up canceling my auto pay and double charged me and it's there fault but they won't refund me the money or the bank NSF fee- pulse they sold me a piece of crap of a car, that has more issues than i can count once i get enough money I am letting them repo and be done with it, I can build credit better than dealing with carhop i know it will go on credit but at this point i am done with them,
ripped off by carhop
United States of America#3UPDATE EX-employee responds
Mon, April 26, 2010
carhop/uac inbound call script says to deny all warranty claims on the first call. only the most hard headed customers can get their vehicle repaired. exclusively used parts a provided by carhop to the shop for repairs. no matter what. I have seen them pay over new retail value for used parts to be supplied. even on the third time the same problem was repaired. when vehicles are purchased for each lot, the service technician is only permitted to authorize $250 in repairs. no mater how dangerous the car is to drive. abs brake issues are never repaired, per standing written carhop policy. any brake parts that need to be replaced are serviced with used parts. if the vehicle comes in with airbags deployed or frame damage, it is still sold to the unsuspecting customer with NO disclosure. however, they don't do body work. if any body work was done, it was done by the company that sold them the car. if the car come in with a dent, it is sold with a dent. mileage discrepancies are sent back to the wholesaler, but if cars come in with too many miles on them, i have seen "computer problems" diagnosed, and the computer replaced with a used one with less miles.
Customer service
Edina,#4UPDATE Employee
Thu, October 29, 2009
It is unfortunate when any customer is unsatisfied. We would like to help.
Regarding your vehicle concerns, unforeseen problems do sometimes occur with used vehicles. Therefore, to best assist our customers, every vehicle purchased includes an 18 month / 18,000 limited warranty. Since this is a limited warranty, the covered items are clearly listed in the paperwork each customer receives and signs with their approval prior to purchase. If you believe our written warranty was not fulfilled in any manner, please contact CarHop Warranty at 888-826-4227 so we can address the matter. We would also be interested to know the name of the service shop with which you were unsatisfied. We take customer service very seriously and would like to learn more about your situation. CarHop's commitment to our customers and fulfilling our warranty has earned us a long-standing strong rating with the Better Business Bureau (www.bbb.org) and we are committed to that level of excellence.
To best assist you, we contacted your finance company, Universal Acceptance Corporation (MN) (UAC). They informed us that UAC does not begin repossession activity from being one day off on a payment. To help clear up any misunderstanding on the topic, we encourage you to contact UAC directly at 800-414-2622 for assistance.