Flynrider
Phoeix,#2Consumer Comment
Wed, April 29, 2009
With the previous poster that most 3rd party warranties are junk. Particularly at the outrageous prices they charge. If you can afford $1664 for a junk warranty, it would be better spent buying a better car. On the other hand, even factory warranties require that you perform the required maintenance on the vehicle. 8100 miles without an oil change is neglect, plain and simple. If the original poster had the oil changed at the proper intervals, chances are that this problem would never have occurred, since the person changing the oil would have removed and retorqued the oil plug as part of the procedure. Much as I despise the way these 3rd party warranty companies squirm out of valid claims, that does not appear to be the case here. Hillary, good luck putting AON out of business. I doubt you will get satisfaction from the BBB or even your congressman. You are clearly in the wrong on this one.
Flynrider
Phoeix,#3Consumer Comment
Wed, April 29, 2009
With the previous poster that most 3rd party warranties are junk. Particularly at the outrageous prices they charge. If you can afford $1664 for a junk warranty, it would be better spent buying a better car. On the other hand, even factory warranties require that you perform the required maintenance on the vehicle. 8100 miles without an oil change is neglect, plain and simple. If the original poster had the oil changed at the proper intervals, chances are that this problem would never have occurred, since the person changing the oil would have removed and retorqued the oil plug as part of the procedure. Much as I despise the way these 3rd party warranty companies squirm out of valid claims, that does not appear to be the case here. Hillary, good luck putting AON out of business. I doubt you will get satisfaction from the BBB or even your congressman. You are clearly in the wrong on this one.
Flynrider
Phoeix,#4Consumer Comment
Wed, April 29, 2009
With the previous poster that most 3rd party warranties are junk. Particularly at the outrageous prices they charge. If you can afford $1664 for a junk warranty, it would be better spent buying a better car. On the other hand, even factory warranties require that you perform the required maintenance on the vehicle. 8100 miles without an oil change is neglect, plain and simple. If the original poster had the oil changed at the proper intervals, chances are that this problem would never have occurred, since the person changing the oil would have removed and retorqued the oil plug as part of the procedure. Much as I despise the way these 3rd party warranty companies squirm out of valid claims, that does not appear to be the case here. Hillary, good luck putting AON out of business. I doubt you will get satisfaction from the BBB or even your congressman. You are clearly in the wrong on this one.
Flynrider
Phoeix,#5Consumer Comment
Wed, April 29, 2009
With the previous poster that most 3rd party warranties are junk. Particularly at the outrageous prices they charge. If you can afford $1664 for a junk warranty, it would be better spent buying a better car. On the other hand, even factory warranties require that you perform the required maintenance on the vehicle. 8100 miles without an oil change is neglect, plain and simple. If the original poster had the oil changed at the proper intervals, chances are that this problem would never have occurred, since the person changing the oil would have removed and retorqued the oil plug as part of the procedure. Much as I despise the way these 3rd party warranty companies squirm out of valid claims, that does not appear to be the case here. Hillary, good luck putting AON out of business. I doubt you will get satisfaction from the BBB or even your congressman. You are clearly in the wrong on this one.
Flynrider
Phoeix,#6Consumer Comment
Wed, April 29, 2009
With the previous poster that most 3rd party warranties are junk. Particularly at the outrageous prices they charge. If you can afford $1664 for a junk warranty, it would be better spent buying a better car. On the other hand, even factory warranties require that you perform the required maintenance on the vehicle. 8100 miles without an oil change is neglect, plain and simple. If the original poster had the oil changed at the proper intervals, chances are that this problem would never have occurred, since the person changing the oil would have removed and retorqued the oil plug as part of the procedure. Much as I despise the way these 3rd party warranty companies squirm out of valid claims, that does not appear to be the case here. Hillary, good luck putting AON out of business. I doubt you will get satisfaction from the BBB or even your congressman. You are clearly in the wrong on this one.
Been There Done That
Ashburn,#7Consumer Comment
Wed, April 29, 2009
Well sortof...AON is not owned by carmax they are an underwriter for the warranty I fail to believe that carmax would reimburse them for any repairs done to the car under the warranty. That seems ludicrous. So then what the point of the premium you pay? I had same car but a year newer. They pulled the same BS on me and told me I had to pay for teardown etc etc. I cant stress this enought....AFTERMARKET WARRANTYS ARE GARBAGE! UNLESS the warranty is issued by the manufacturer of the vehicle they are useless. They will pay smaller claims BUT when the claims come close to or exceed your premium FORGET IT! I hoped you cancelled the warranty and got the premium back and then dumpeed the car!
Lawlknight
Las Vegas,#8Consumer Suggestion
Sat, April 25, 2009
If you look at the page that shows that MaxCare covers (http://www.carmax.com/enUS/maxcare-esp-pop/default.html) it states "Remember to bring your care in for maintenance on a regular basis to keep your extended service plan valid." This means, if you wait 8,100 miles for an oil change that should be one ever 3,000 miles with convention oil or 6,000 miles with synthetic oil, your $1,664 extended service plan is no long valid. Whether it was their fault or not, if you don't follow your terms of the contract you can't expect them to follow theirs. Protect yourself before you put the blame on someone else. If you had taken your vehicle in at 3,000 miles and again at 6,000 miles, they probably would have noticed the loose oil plug (since they would have to remove it to do the oil change), and it would have been properly tightened afterwards. If it did fall out later on and cause your engine to need to be rebuilt, they would be responsible and have covered your repairs. Trying to put a company out of business that the work is contract out to is a bit absurd. They go by what CarMax tells them to do. Generally what happens is a company like AON will fix your vehicle and CarMax will re-imburse them for the repairs. If AON fixes is when your extended service plan is no longer valid, they most likely will not be re-imbursed for the time and money spent fixing your vehicle.