- Report: #441128
Complaint Review: CarMax - Garland Texas
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CarMax
12715 LBJ Freeway Garland, 75041 Texas, U.S.A.
Phone:
972-864-8845
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CarMax Sold me a lemon, numerous repairs Garland Texas
*Consumer Comment: Similar Experience
*Consumer Suggestion: Never Trust Anything They Say When Looking To Buy A car
*Consumer Suggestion: Never Trust Anything They Say When Looking To Buy A car
*Consumer Suggestion: Never Trust Anything They Say When Looking To Buy A car
*Consumer Suggestion: Never Trust Anything They Say When Looking To Buy A car
We bought a car in October 2008, and it has been in their shop 4 times in six months. The service manager said that this particular car lot does not sufficient equipment to inspect, and diagnose problems as advertised on their television ads. We were told that our car was being sent to the Buick dealership for proper diagnosis.
Also, the service rep that we had the last 3 times does not work there any more. Seems funny to me how they can go through so many service employees so quickly. Also the mechanic who made the last repair also no longer works there, either.?? Go figure, DO NOT buy a car from CarMax. Go to a new car dealership, they usually have some good dependable used cars.
Jeff d., and kristi a.
Garland, Texas
U.S.A.
Also, the service rep that we had the last 3 times does not work there any more. Seems funny to me how they can go through so many service employees so quickly. Also the mechanic who made the last repair also no longer works there, either.?? Go figure, DO NOT buy a car from CarMax. Go to a new car dealership, they usually have some good dependable used cars.
Jeff d., and kristi a.
Garland, Texas
U.S.A.
5 Updates & Rebuttals
Whistleblower
Windsor,Ontario,
Canada
Never Trust Anything They Say When Looking To Buy A car
#2Consumer Suggestion
Sat, April 11, 2009
Salesmen are trained how to lie and manipulate. They are very slick. When looking for a car, be patient and look around. Also, ask around, ask people if they can recommend anyone or who to stay away from. The reason why these auto sales places go through so many employees is because people often get sick of having to lie to people. Same thing with auto service garages. I know of people who quit working for those places because of what they were required to do to people's cars.
Whistleblower
Windsor,Ontario,
Canada
Never Trust Anything They Say When Looking To Buy A car
#3Consumer Suggestion
Sat, April 11, 2009
Salesmen are trained how to lie and manipulate. They are very slick. When looking for a car, be patient and look around. Also, ask around, ask people if they can recommend anyone or who to stay away from. The reason why these auto sales places go through so many employees is because people often get sick of having to lie to people. Same thing with auto service garages. I know of people who quit working for those places because of what they were required to do to people's cars.
Whistleblower
Windsor,Ontario,
Canada
Never Trust Anything They Say When Looking To Buy A car
#4Consumer Suggestion
Sat, April 11, 2009
Salesmen are trained how to lie and manipulate. They are very slick. When looking for a car, be patient and look around. Also, ask around, ask people if they can recommend anyone or who to stay away from. The reason why these auto sales places go through so many employees is because people often get sick of having to lie to people. Same thing with auto service garages. I know of people who quit working for those places because of what they were required to do to people's cars.
Whistleblower
Windsor,Ontario,
Canada
Never Trust Anything They Say When Looking To Buy A car
#5Consumer Suggestion
Sat, April 11, 2009
Salesmen are trained how to lie and manipulate. They are very slick. When looking for a car, be patient and look around. Also, ask around, ask people if they can recommend anyone or who to stay away from. The reason why these auto sales places go through so many employees is because people often get sick of having to lie to people. Same thing with auto service garages. I know of people who quit working for those places because of what they were required to do to people's cars.
Disgusted
Hartford,Connecticut,
U.S.A.
Similar Experience
#6Consumer Comment
Sat, April 11, 2009
I too found it odd that the first sales person was not there/not available when I decided to purchase the vehicle. When I returned to CarMax to swap the vehicle that sales person was not there/not available. I found myself being assisted by 2 employees, one of which wanted to appear to be very knowledgeagle about CarMax's founder (ugh, what did I care as I was sold a car with mechanical defects, huh?!!) and the other was a trainee! CarMax also said they would send the vehicle to a local Nissal dealer to have them diagnose the problem. Another lie told. I am reporting this to my local DMV to hopefully ensure CarMax will not be able to register/sell this mechanically unsafe vehicle to another individual by giving the DMV the VIN # on the vehicle.
