- Report: #1105205
Complaint Review: Carmax - Glenn Dale Maryland
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Carmax
6333 Bell Station Rd Glenn Dale, 20769 Maryland, USA
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Carmax One wrong followed by an even bigger ripoff Glenn Dale Maryland
I am not directly involved in these transactions but now that I know many of the facts,
I am moved to post a negative report about CARMAX and their financing partner,
Santander Consumer USA Inc. .
My daughter purchased a vehicle from CARMAX. Some time after the purchase, she discovered
that CARMAX had provided her with a false CarFax report. She complained and CARMAX offered
to remedy the situation but did so by selling her a newer and more expensive car.
She could barely make her payments at the time and had questionable, if not bad, credit but
CARMAX arranged financing through Santander. After more than a year, I have discovered
that she owes some $16,000 on a 2009 Nissan Sentra! As I said, I was not directly involved
in making the "deal", but is is clear that the CARMAX had to have made misleading statements
that they were correcting a wrong. Instead, they rolled the balance due on the original vehicle
into the finance of the newer one with what is likely an outrageous interest rate.
I would recommend that one avoid purchasing vehicles from CARMAX because they are not an
honorable company - at least they were not honorable in my opinion in their dealings with my daughter.
1 Updates & Rebuttals
FloridaNative
Palm Beach Gardens,Florida,
It takes two people to sign off on the deal: the buyer and the seller
#2Consumer Comment
Sun, December 08, 2013
I understand that you are an 'Angry Dad' posting this against CARMAX. But your daugher signed the contract. She needs to learn that it is not only CARMAX that will stick it to her in the finance office, but most, if not all, the auto dealerships have that same mentality. They will take advantage of anyone that walks in the door unprepared with their own financing from a third party not associated with the dealership.
Do I agree with the tactics of CARMAX? No, not at all. I just think you need to explain to your daugher, it is not just CARMAX. It's the dealership financing industry. Nearly all of the dealership finance offices mistreat the buyers that finance through the dealership by trying to insert last minute changes to the price, interest rate and/or terms of the contract.
All of us as consumers have to be responsible for the contracts we sign and those we choose to not sign. When bad terms are put in front of you (your daughter) get up and walk out. Don't sign the contract. We have to protect ourselves because the F&I guy in the dealership isn't going to do the right thing. Once enough of us refuse to do business that way, the dealership financing industry will change.
