- Report: #53444
Complaint Review: CARMAX - Knoxville Tennessee
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CARMAX
11225 Parkside Drive Knoxville, TN 37922 Knoxville, 37922 Tennessee, U.S.A.
Phone:
865-218-7800
Web:
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CARMAX RIPOFF Overcharged me for a car and it is a lemon at that! Knoxville Tennessee
I treated myself to a car on January 1st from Carmax. It is a 1996 GMC Jimmy with 87,000 miles before the 30-day warranty was over, I was back and the repair cost $480! A week later, I was back with the transmission gone, $2500 dollars! A week later, smoke was coming out of the ac/heat control $140!
I do not even know what is coming next and on top of it I owe $10,500 for a car whose's book value isn't that. I am now stuck because I cannot get rid of the car because i will end up owing on the trade. What happened to their inspection of cars? Don't do it!
Simmon
Knoxville, Tennessee
U.S.A.
I do not even know what is coming next and on top of it I owe $10,500 for a car whose's book value isn't that. I am now stuck because I cannot get rid of the car because i will end up owing on the trade. What happened to their inspection of cars? Don't do it!
Simmon
Knoxville, Tennessee
U.S.A.
1 Updates & Rebuttals
Old Frt
Knoxville,Tennessee,
CarMax Knoxville Tennesee
#2Consumer Comment
Fri, May 17, 2013
I needed a third car after my daughter started driving. I have had very good experiences with both new and used VWs (purchased from the VW dealer). I wanted a VW GTI but my dealer did not have a used one in my price range. I found one on CarMax.com (2007 with DSG) and had it transferred to Knoxville. I was out of town when it arrived in Knoxville so my salesman took it home to hold it past the normally allowed number of days. I looked it over, drove it, and took it home. CarMax recommends taking the car to a factory dealer to make sure all of the recalls are up to date. My VW dealer found than none of the recalls had been done and it appeared that not much maintenance had been performed over the life of the car. I had everything done that the dealer recommended to the tune of over $900. $150 of that was a leaking valve cover gasket which I asked CarMax to cover. Instead, CarMax split the bill and paid me over $450.00. The turbo four cylinder engines in the VWs require regular, expert maintenance to survive, and I was worried that I might have problems with this car in the long run. In reality the problems started immediately in the form of very hard starting, rough running, low gas mileage, and high oil consumption. After 5 months, 5k miles, and several attempt to repair the car, CarMax bought it back for the full purchase price. I bought a 2011 Mercedes C300 (from CarMax Knoxville) and could not be happier with the extraordinary customer service I received.
