- Report: #1211203
Complaint Review: Carmax - Lithia Springs Georgia
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Author Not Confirmed
Why?
Carmax
1977 Thorton Rd Lithia Springs, 30122 Georgia, USA
Phone:
770-745-0372
Web:
Carmax.com
Categories:
Business Rating:
(0)
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Carmax Gap insurance cost $600, Coverage $0 Lithia Springs Georgia
After just having our 2006 Acura TL for one week my wife totaled it. Thankfully we had purchased gap insurance through Carmax for $600. The insurance company worked with Carmax and handled the payoff. Carmax called a week later saying we owed the difference amount of $2,500. My wife told them we had gap insurance and the lady apologized stating their records we're not updated. She stated they were just waiting on the police report. The insurance company had provided this when they handled the payoff.
We filed paper work with carmax for the gap insurance claim and they stated the remander would be paid off. However, 3 months later Carmax contacted us stating that we still owed them the remander $2500 and they were voiding the gap insurance without a explanation or a refund. We tried to dispute the claim but by then carmax already sold the debt off to a collector and gave us nothing but a run around on the phone an in person. Carmax is just another big bullying corporation who gets a kick out of scamming and ripping off hard working honest people.
