- Report: #1390224
Complaint Review: Case - Bradford Pennsylvania
Reported By:
Michael Savage -
Voorhees, New Jersey, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Case
50 Owens Way Bradford, 16701 Pennsylvania, USA
Phone:
18005236350
Web:
Categories:
Business Rating:
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Case W. R. Case & Sons Cutlery Did not honor their warranty Bradford Pennsylvania
I sent Case a knife they manufactured. The knife no longer closes completely. The narrow thin blade sticks out when closed enough so poke you when carried in your pocket. They stated it was warranteed for life against defects. I sent the knife in to them and they sent it back with no repairs. The first paragraph of their letter stated that they were unable to repair the knife because "the tooling has changed and our new parts will not fit in your knife".
They refused to replace the knife.
No knife will stay open under normal wear. It was a material defect and they should have replaced it.
