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  • Report:  #715643

Complaint Review: Cedarbrook Club at Killington - Killington Vermont

Reported By:
Doug - Essex Junction, Vermont, United States of America
Submitted:
Updated:

Cedarbrook Club at Killington
8463 Rt. 4 Killington, 05751 Vermont, United States of America
Phone:
802-422-5050
Web:
www.cedarbrookresort.com
Categories:
Tell us has your experience with this business or person been good? What's this?
You can view my online video on this subject at: http://www.youtube.com/watch?v=QHUJd4pB2qs

During the summer of 2008, my family and I decided to visit a local festival at the Burlington, VT waterfront.  As we entered the festival, we noticed a table with a sign that said, Win a $1,000 Online Shopping Spree!.  My wife and I each submitted our personal contact information on a form, and dropped them into the provided box.  Thinking that this was a contest being sponsored by the festival, and that one lucky winner was going to win a $1,000 online shopping spree, neither I nor my wife were aware that we were being misled.

About a week later, I found out that I was the lucky winner of the drawing and was congratulated by a phone caller, who told me I had won a $1,000 online shopping spree.  I would just have to come down to Cedarbrook Resort and claim my prize in person.

We were pressured for 6-8 hours that day by Mr. Mark Muenchow (Sales Rep) and Mr. Lee Bacall (Manager), who used fraudulent and deceptive trade practices to pressure us into signing a timeshare contract with Cedarbrook Club.
Due to the nature in which my wife and I were led to believe that we were invited to Cedarbrook Club to claim our prize of a $1,000 online shopping spree! we feel misled, deceived, and defrauded.

We were not told before arriving at the Cedarbrook Club that the real intention for the invitation to the Cedarbrook Club was to pressure us into purchasing a timeshare.  Instead, we were led to believe we had actually won something of value, which turned out not to be the case at all.  (While later attempting to redeem our online shopping spree at home on the internet, we were presented with a website with a limited assortment of obviously low quality products at highly inflated prices.)  Additionally, the fact that we would have to pay Maintenance Fees was never mentioned or discussed during the sales pitch.

While at Cedarbrook Club, we were pressured between six to eight hours by the timeshare sales personnel, who tried multiple times to convince us to sign timeshare contract documentation.  Our young children were impatient, tired, and hungry.  Cedarbrook personnel also used this as a leverage tool to apply sales pressure.

After arriving home, I wrote an email to the organizers of the festival, and the contact person verified for me that the Win a $1,000 Online Shopping Spree stand was not a part of the festival.  The organizers of the festival even apologized to us for the situation we found ourselves in by having been misled in such a way.

Upon trying to contact someone from the Cedarbrook Club to cancel the contract within the five day time limit, I noticed that I had not been supplied with the required contact information to do so.  Instead, I had been given a sheet titled, WHAT HAVE I DONE?  AND WHY? which reads, Dont try to justify to friends or relatives.  I had also not been given a copy of the contract.  We were told it would be sent to us by mail, and we would receive it in approximately a week.
The fact that the contract is a generation contract which would be passed on to our children was also never mentioned.  Had we been informed of this, we would have never signed such a contract.

Cedarbrook Clubs deceptive business practices will certainly cause them embarrassment, considerable time and financial burden.


5 Updates & Rebuttals

Living in Vermont

Rutland,
Vermont,
United States of America
LOL!

#2Consumer Comment

Sat, May 07, 2011

You can't debate the facts so you try to demonize me and resort to personal attacks by accusing me of being a Timeshare salesman. The desperate act of someone losing an argument is personal attacks. Nice try but I happen to be an Optician.

BTW - Nobody is asking you to ignore anything but nobody has a gun to your head forcing you to buy anything.


Flynrider

Phoenix,
Arizona,
USA
I doubt it.

#3Consumer Comment

Fri, May 06, 2011

"now you have met someone who is satisfied with their purchase"

   So we should just ignore the 6 hour, high pressure sales pitches, the phony contest to get people in the door, and that fact that they tried to convince this poor poster that even his childern would be bound by this rotten deal.  

   Rather than having met a satisfied customer, it seems more likely that I've met a satisfied timeshare salesperson.  :-)))))


Living in Vermont

Rutland,
Vermont,
United States of America
Well....

#4Consumer Comment

Fri, May 06, 2011

now you have met someone who is satisfied with their purchase and besides people who complain about Timeshares usually complain about every purchase they make and are usually fussy people....there are many, many satisfied Timeshare owners.

Like I stated before for $900.00 a year we stay at 4-5 star resorts with 2-3 bedrooms, private balconies and full kitchens and priced out without the Timeshare would be well over $2,000.00.  6 months ago we had to stay at a hotel for a emergency family funeral and paid $850.00 for a SINGLE hotel room for 4 days with NO amenities. 

Timeshares are a value IF and ONLY if you use them every year.


Flynrider

Phoenix,
Arizona,
USA
Just an FYI.

#5Consumer Comment

Thu, May 05, 2011

"The fact that the contract is a generation contract which would be passed on to our children was also never mentioned."

   There's no such thing.   This is not the middle ages.  You cannot legally bind your children to an agreement that they had nothing to do with.   

   To the satisfied poster above, I've never met a timeshare owner that didn't regret the purchase.  There's a reason that they need to use mulitple hours of high pressure tactics to get people to sign up for these things.   Trying to convince the original poster that his/her children are bound to the contract, in addition to the Dont try to justify to friends or relatives. warning, not to mention the fake $1000 shopping spree should make it obvious what kind of a business this is.    


Living in Vermont

Rutland,
Vermont,
United States of America
We don't understand.....

#6Consumer Comment

Thu, May 05, 2011

We actually own a Cedarbrook Timeshare....(have for 10 yesrs) and although we have never actually stayed at Cedarbrook we do use the associated RCI enchange points program that came with the Timeshare.

Were you offered and given a RCI membership?  It's a small yearly fee which allows you to trade in your Cedarbrook points and use them through their property partners.....there are lots of them...some good, some bad.....although in our experience the good outweigh the bad.

We have managed to stay all over the country....just for the price of the yearly maintenance fees associated with Cedarbrook, the RCI yearly fee (around $125.00) and the exhcange fees (around $200.00).  For under $900.00 we've stayed once year, weekly in 2-3 bedroom condos with full kitchens, living rooms and the last place we stayed at (Hilton Grande Vacations at Sea World) had a hot tub in the master bedroom and we priced it out to be well over $2,500.00 for the week if we hadn't had the time share.

Timeshares are a good value ONLY if you use them every single year.  

I hope you are just confused on how timeshares work because we've had a good experience.

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