- Report: #584961
Complaint Review: Celebrity White teeth - Internet
Reported By:
Ron -
Lighthouse Point, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Celebrity White teeth
Internet, United States of America
Phone:
1-877-262-4128
Web:
www.celebwhiteteethshop.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Celebrity White teeth NA Cancel in 10 days or we will sign you up for $169.95 Internet
They offer a trial kit at a very reduced rate, take your credit card info for a minimal amount then tell you if you want to cancel you have to do it within 10 days. I cancelled by e-mail as instructed by them and a week later I receive a notice that they are charging my credit card for $169.95 membership and will continue to charge $12.95 per month for monthly supply.
I called the Customer Service # and I was told they could only cancel at this point and I would have to e-mail the refund department for any refund. Cancelation department also told me that you couldn't cancel by e-mail but the notice and the initial offer stated so.
I have e-mailed the "refund department" and demanded a full refund, I am waiting for a reply. I did maintain a copy of the cancelation e-mail that is dated and delivered.
3 Updates & Rebuttals
Leigh K
Georgia,United States of America
We have tried and failed
#2Consumer Comment
Tue, April 13, 2010
This is for the CS rep number 1142...(whatever number you may be, because you can't get a name of the person, just a number). I called twice. The first CS rep blatantly LIED to me and said that they would make an exception, after I threatened and pointed out the misleading and deceptive practices on thier website, and process my refund in 3-5 days. Its now 10 days later and no refund. By the way, the website is now taken down and offline - however, I did make copies of it before to show their illegal behavior). I called today and spoke to another rep, number I can't recall. After I was informed that the refund confirmation number provided me on the last call was actually a cancellation number and that there was NO refund, I again informed your team that your website and process was clearly illegal and that legal action would be taken if not resolved immediately. I then demanded to speak to a supervisor.
Again, same bad indian accent and no identification. She kept reading from her script and would not answer or release our money. I hung up and am now disputing the charges and filing for legal action.
The comments here are ridiculous - you represent a clearly illegal and non-compliant "company" and they will be held accountable.
Leigh K, Atlanta GA
Ron
Lighthouse Point,Florida,
USA
Rebuttal to employee
#3Author of original report
Tue, March 30, 2010
I would suggest that you try to order and cancel with in the time limit and see what happens. I ordered on the 9th of March canceled via e-mail on the 16th of March and I have been told by 2 different "customer servicec people that they have NO Record of cancellation, and that cancellations cannot be done via email. Allow me to point out that in the e-mail that is sent out to "welcome me and charge me it states"Remember that you can cancel at any time by calling our custmer service center at: 1-877-262-4128 OR by emailing us at support@....
Your company is not what you think it is, it is ripping people off and you are defending it. All your customer service is smoke and mirrors and I will try with all my might to report your company to every shady business tracker I can find.
kmedia
United States of Americacs
#4UPDATE Employee
Mon, March 29, 2010
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I work for Celeb White Teeth. I'm sorry that you are unsatisfied with
our product. Please feel free to contact our customer support center by email
or our toll free number at [email protected]/ 1-866-202-0846,
Monday Friday 9:00AM - 9:00 PM EST and Saturday 9:00AM 5:00PM EST. We
suggest email for a faster response. We will be happy to answer any questions
or solve any issue that you may have.
