- Report: #1270029
Complaint Review: Cellairis - alpharetta Georgia
Reported By:
Kathleen Lewis -
Auburn, Alabama, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cellairis
6485 shiloh rd bldg b-100 alpharetta, 30005 Georgia, USA
Phone:
678-250-9476
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cellairis while replacing a dead battery their tech destroyed my mother board on my i phone 5 and was told they would replace Auburn Alabama
Report Attachments
CELLAIRIS
7-18-15 NEW BATTERY INSTALLED
10-29-15 THURSDAY
TOOK PHONE BACK TO CELLAIRIS TO HAVE BATTERY REPLACED AFTER IT DIED. THREE MONTHS LATER. RICKY PERSONS PULLED OUT A BATTERY THAT WAS MARKED FOR A 5C I PHONE. BUTIT WOULD NOT FIT, HE TRIED CHARGING THE PHONE BUT THAT WOULD NOT WORK. SUGGESTED THAT IT MIGHT BE THE CHARGING PORT. HE SAID HE DOES NOT KNOW HOW TO TEST FOR THAT. VERY UNPROFESSIONAL. GIRLFRIEND THERE FOR PART OF THE TIME. SEEMED VERY DISTRACTED.
10-30-15 FRIDAY
WENT TO GRAPHICOM AND EXPLAINED WHAT CELLARIUS DID. HE PUT IT ON SOME TYPE OF EQUPMENT TO TEST IF IT WAS THE BATTERY OR TE CHARGER PORT. HE SAID THE PHONE WAS TRYING TO TAKE THE CHARGE BUT THE BATTERY WAS DEAD. HE WOULD NOT PUT A NEW ONE IN SINCE A NON CERTIFIED I PHONE TECH CHANGED THE BATTERY. I LEFT THERE AND WENT TO CELLARIOUSAND RICKY WAS THERE. HIS GIRLFRIEND WAS HANGING OUT THERE. I TOLD HIM THAT IT WAS THE BATTERY AND HE TRIED AGAIN TO PUT THE BATTERY THAT WAS MARKED FOR A 5 C BACK IN AND IT WOULDNOTWORK . I TOLD HIM TO CALL HIS MANAGER TO TELL THEM I WANT A BATTERYFOR THE NEXT DAY. HETOLD ME HE COULDNOT DO THA BECAUSE HIS PHONE WAS APART. HE HAD IT LAYING OUT ALL OVER THE COUNTER ALONG WITH HIS CHICKFILET DINNER BAG. HE TOOK WHEN HE TRIED CHANGING THE BATTERY LOST A SCREW AND ALMOST FORGOT TO REPLACE THE SMALL METAL PLATE BACK ONTO THE PHONE
10-31-15 SATURDAY
I WENT TO CELLARIUS AND WAS TOLD THE BATTERY WOULD NOT BE THERE UNTIL TUESDAY. I WENT OFF ON THE TWO GUYS THERE. I WENT TO IFIT AND THE TECH JON LOOKED AT MY PHONE AND HE SAID THAT MY MOTHERBOARD WAS DAMAGED. HETOOK A PICTURE OF IT AND SAID HE WOULD EMAIL IT TO ME. HE DID. I WENT BACK TO CELLARIOUS AND TOLD THEM THAT RICKY HAD DESTROYED MY MOTHER BOARD AND THEYOWED ME ANEW PHONE. PHIL TOOK MY PHONE APART AND THEN WALKED TO I FIT. HE CAME BACK 10 MIN LATER AND SAID HE WOULDHAVE TO CONTACT HIS DIST MANAGER IN ORDER TO GET ME A NEW PHONE. HE SAID HE WOULD E MAIL ME BY END OFDAY. NO EMAIL. MY NEPHEW CALLED THE PLACE FOR ME LAST NIGHT AND THEY TOLD HIM IT WOULD BE A DAY TO 1 WEEK UNTIL I GOT A NEW PHONE.
