- Report: #826794
Complaint Review: Cellan - Internet Internet
Reported By:
jayme -
West Coast, British Columbia, Canada
Submitted:
Updated:
-
Author Confirmed
Why?
Cellan
Internet, Internet, United States of America
Phone:
855-235-5261
Web:
www.mycellan.com
Categories:
Business Rating:
(0)
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Cellan Coleanse Deceptive.....free trial ends up costing a hundred plus Internet, Internet
Advertises a "free" trial of weight loss product along with colon cleaner, just pay shipping. However before
the product can even arrive at your address there will be a charge on your credit card for 92.91 and 72.04 (Canadian funds). Emailing to cancel does no good, must call, and they will offer to refund in full IF you return shipping ( costly from Canada, plus long distance call to California) or will refund half.
Also beware that no where on web page does it mention that coloncleanse is not good if you have kidney disease so I personally bought this expensive (even at half price) stuff for nothing. Should state before one ever orders if it can cause problems.
the product can even arrive at your address there will be a charge on your credit card for 92.91 and 72.04 (Canadian funds). Emailing to cancel does no good, must call, and they will offer to refund in full IF you return shipping ( costly from Canada, plus long distance call to California) or will refund half.
Also beware that no where on web page does it mention that coloncleanse is not good if you have kidney disease so I personally bought this expensive (even at half price) stuff for nothing. Should state before one ever orders if it can cause problems.
1 Updates & Rebuttals
Customer Service
Salt Lake City,Utah,
Cellan Customer Care
#2UPDATE Employee
Thu, November 14, 2013
Cellan is dedicated to an extremely high standard of customer care and we are committed to wholly resolving any and all concerns that our customers may have about their purchase. Our commitment to providing the highest quality service possible is reflected in the following policies:
- A risk-free 14-day trial. We give our customers a generous trial period with the product so they’re able to try it before purchasing it. If for any reason at all you’re not satisfied, please simply contact customer service and we’ll cancel your account to ensure that you’re charged nothing further.
Please note that while this is a free trial, it is not a free sample. It wouldn’t be viable for us to send out thousands and thousands of free bottles every month, but we can offer a trial period on the product so there’s no risk for our customers and they have ample opportunity to try it to see if it’s right for them. A large majority of our customers who take advantage of this free trial go on to take Cellan month after month and they do so because they experience results. It works.
These results are a reality of Cellan’s key ingredients: a proprietary blend of African Mango (Irvingia Extract), Vitamin C, Niacin, EGCG Extract, Blueberry Extract, Blackberry Extract, and Raspberry Ketones, that was designed to kick start your metabolism, increase energy levels, balance blood sugar levels, and increase your intake of antioxidants.
Our corporate mailing address:
Cellan 16 Bottles, LLC
PO Box 30816
Salt Lake City, UT 84130
Our website:
http://www.yourcellan.com
And lastly, please call us. US and Canada: 855-235-5261, UK: 0800 046 1506, Australia: 1800 009 063, Ireland: 1800 937 093. Our customer care department is available 24 hours a day, 7 days a week, and we want to hear from you.
Thank you for your time, thank you for your interest in Cellan, and we look forward to helping you achieve your weight loss goals.
Best Regards,
Cellan, Corporate
