Complaint Review: CellForCash - Internet

If you have a had a dealing with Cell for Cash, that you have sent in a cell phone and not received payment, please read this!!!
There is an active public consumer investigaition of Black Stallion Communications, parent company of Cell for Cash, in the Florida Attorney Generals office. Case # Case Number: L10-3-1212

Allegation or issue being investigated:
Black Stallion Communications, Inc. is the owner of the website [cell4cash.com]. This website allows consumers to sell their old cellular phones to the company for cash. Consumers complain that the company states there is a 45 day window for payment once the phone has been received and verified but the consumer never receives payment as promised even after the 45 day window has expired.

If you have information pertaining to an unpaid item, you can mail it to :
Economic Crimes Division
Office of the Attorney General
The Capitol
Tallahassee, FL 32399-1050
Attn: Citizen Services
(include case number)

Transaction 388144. My IPhone was "verified" on 08/05/2010. Its now (12/12/2010) over a 100 days since my phone was verified and no check for $240. That's a violation of their own User Agreement that states that a check is sent within 45 days of verification of your phone. Emails sent to cellforcash are not responded to.

Mike Mosieur is running a scam. They have an F from the BBB. They essentially stole my phone because they are not honoring their agreement or returning my original phone. I will be filing a case of theft, embezzlement and breach of contract with my local police department soon here in Atlanta. That's the first step.

By the way, anyone ever hear of a REPUTABLE company use !Yahoo for email?

I previously stated I would reply once I received payment from CellforCash. I did receive payment and everything has worked itself out. Sorry to reply months after my last post but things have been a little crazy since the holidays. Good luck to anyone with a similar issue.

John

Sorry to all that have been following this report, and I appreciate the other comments. Regardless of how a company performs, it still nice to feel as though others express your concerns.

As far as my transaction with this company, I felt like they were off to a bumpy start. When I received no replies to my inquires, I was afraid they pulled a fast one on me. Although I too did not agree with Mike's original reply, they have since been "helpful". Personally, he told me to wait until the 10th of December, which would have been 45 days since the verification of my phone to receive payment (I clearly want to state, this only means that your check is en route to your location).

After all the trouble and emails back and forth to not only CellforCash, but Mike as well, payment was not sent on the 10th. I was extremely astounded when I checked my account status at 11:30 pm EST and still no update. I replied to Mike, expressing how I felt, and still, no reply. The following day I checked my status again around lunch time, and noticed that it had finally been updated with a status of PAID. Currently, my check has not arrived as of 5:00 pm EST on December 16th, but I did receive what appeared to be an automated e-mail that stated shipping from Florida to Maryland could take as long as 3-4 days.

I will post another update once I have physically received my payment. Overall, this experience has been bad. Mike felt as though I did a disservice to his company by posting a report here in the first place, but after I received no reply as stated many times previously, I had no choice but to try another method of getting my issues/concerns resolved. Regardless if I was too impatient in Mike's eyes, ripoff report was the ticket to assuring I would receive my money.

I have seen other posts on here stating you have not received money, and if any one else who reads this post has the same issue, please try to look up RMS Communications, Inc. to contact them directly, or contact the president Michael H. Mosieur. Hopefully it will help.

That this company appears to suffer from a lack of customer service.  He stated they are prompt in solving problems.  Yet that was the entire point of the report.  The poster could not get anyone to respond to them.

So the poster wrote a report here and they finally responded.  But not with a prompt solution, but the attitude that it has not been 45 days so basically "buzz off"(if I was to infer what the post seemed to be saying).

While the terms did say 45 days, had they actually repsonded to him in the first place it does not appear that the poster would have had a problem.  So it was the lack of communication that was the RipOff..so far.  By the way Mike Mosieur has yet to address the issue of the original poster never getting a response in the first place. 

It would be good if the OP responds back as to if they did ever get their check.  As based on a couple other comments this company seems to be a bit slower than the 45 days.

I think that the replies made by Michael H. Mosieur are some of the most obnoxious, rude and quite frankly uneducated replies to customer support I have seen. I too would fire anyone in my companies who treated any customer this way, no matter what the complaint was.

I think that you need to have a serious think about your attitude and hire someone with oodles more interpersonal skills than you can muster up.

Not to mention your previous ADMIN DISSOLUTION on file.

Please email me your info and I will handle it.

So, Paul, it must be great to be able to pontificate on customer service without identifying yourself.

When someone goes public with something, they are crossing the line. We are not obigated to roll over because someone complains. As you say, you don't know how we responded to this persons issue. In fact, the details of this transaction are confidential.

So what is the name of your company? I'd be interested in seeing your record for customer service.

CFC does a brisk business and we do screw up. We are prompt about solving problems. I am in the uneviable position of having to take hits from complainers at times, while having to respect the privacy issues.

When you know all the details, feel free to comment. Until then your comments are conjecture.

  its been over 60 days  and no payment--  tell me why i got no check yet Mr President!!!

I completely understand your portion of the argument saying it has not been 45 days, however the main issue here is that I was given no update. I have tried to contact your company up to four times before posting on this site. I would never have heard anything had I not filed this report. You say "I dont tolerate this type of unfair and libelous harassment", then you should do better to contact customers before it goes this far. I will send you an email if you care to make contact so this can be discussed. And don't tell me I have no problem. If I try to contact your company and no one address my questions on your end, I am forced to look through other methods of contact, which led me here. That is a problem. For you and me.

I read this post out of curosity, and just had to respond.

The original poster's main complaint against this company seems to be the total lack of customer response by email and the lack of contact info on the website. He was wondering when he was going to get his money. A legitimate question...no?

Now I've never been to this company's website and I can't verify the original complaint, but when the owner of the company responds with such an arrogant, boorish reply I would never consider doing business with him. I run a large company's service department and I know the great value of customer satisfaction. If there's a question from a customer, we respond IMMEDIATELY, SAME DAY no matter what the question is. We provide numerous phone numbers, email contacts and names on our website so a customer can get in contact with us. If I ever found out that any of my reps responded to a customer the way this clown has done here, he would be let go on the spot. 

Just answer the guy's question in a timely manner. What a concept! He wouldn't have posted a complaint here if he had it!

Good grief!

I take all legitimate complaints about CFC seriously. I can be reached at [email protected] and I will personally look into any problems.

The problem here is that you do not have not problem

Your only relevant point is where you quote our website: Payment will be made within 45 days of the verification of the handset(s). If there is a dispute in condition users will be notified by e-mail with an adjusted trade offer."

Has it been 45 days yet? No.

Then you also say The problem here is "within" does not mean, you must wait 45 days for payment.

You are correct, it is our option to pay on day 1. However you agreed that we have 45 days to pay you. We are performing as agreed. You have no legitimate argument and your incessant, encyclopedic, irrelevant rant is meaningless and pointless.  

It looks to me like you just continue to embarrass yourself.

I will always work to solve any legitimate problem with CFC. However, I dont tolerate this type of unfair and libelous harassment.

This rebuttal is in regards to Michael H. Mosieur, President of RMS Communications Group (RMS Communications Group owns CellforCash). The first thing I would like to express is how sincerely I appreciate having your email address finally. I cannot explain how long I tried to find contact information from CellforCash's site. If your contact information was available through the website, I would not of had to refer to Ripoff Report to address my complaint. Do not try to rub my face in the dirt and act as I haven't read the User Agreement. For being a President of an organization I cannot believe the attitude in your response.

We can both agree on this... Your user agreement states, and I quote, " Payment - Payment will be made within 45 days of the verification of the handset(s). If there is a dispute in condition users will be notified by e-mail with an adjusted trade offer." (Word for word from your website) The problem here is "within" does not mean, you must wait 45 days for payment. If you want it to mean that, then update your user agreement. Applying this statement to my scenario; "Within" would mean I am entitled to payment between the date(s) October 26th, 2009 thru December 10th, 2009, no later. As a customer, I understand this payment will not be immediate, but as stated, it could fall between the previous dates listed. Please let me know if you don't agree with this logic, as it is sound.

Per your reply, I will give your company the benefit of the doubt and assume that you view your user agreement differently then what is clearly written. However, viewing it in the same light as you, this means I will have a check written and sent to me by December 10th, 2009. For that, I will revoke this report as long as that takes place. Remember, If you want "payment will be made within 45 days of verification of the handset(s)" to mean something different, state it exactly as you desire on your site. Do not leave any room for it to mean anything else. Based on you reply, I believe you want it to read, Payment will be made 45 days after the verification of the handset(s). I am no lawyer, but I have taken plenty of business classes and business law. This is common sense, and doubly so seeing that you are President.

Also, seeing that you are the President and I expect that you have a lot of pull as to the layout and design of the CellforCash website, update it with contact information immediately. I am going to take you through the same steps I took to find contact information. Note, until your reply today I never knew you existed, per your website information. The only person's name I recall seeing was James Mosieur,

chief executive officer.

*This is the process for finding information on Cellforcash's website. Assuming everyone is viewing the main url page, www.cellforcash.com. Proceed to click on the link About Us. Then click on the link Contact Information. All that is listed is information about Media Inquiries. One name is listed and that is Andrew Hinkle, the press contact. No information to contact support, or anyone besides Andrew.

*There is a customer service link under website help, however no one responded to the emails I have sent previously until today, after I took the time to file a ripoff report. Michael Mosieur claims my ripoff report was "bogus and misleading", but I believe it to be the contrary. This ripoff report was just what I needed to do to receive a response from this company. To note, I have sent emails to this company and received no response. Once on 10/29/09 (This email failed, will explain next paragraph) twice on 11/02/09 and once on 11/29/09, before filing this ripoff report. They had more than enough time to send a response, and nothing.

The message on October failed to send because the reply address in cellforcash's email was entered incorrectly on their part. This is from one of the pre-generated emails i received when my phone was received by cellforcash - - - Thanks again for using CellForCash.com and we look forward to serving you again for all of your cellular recycling needs. If you have any questions or need additional information please email us at [email protected]

The supposedly correct email, at least the one that sends correctly is actually, [email protected]

Michael H. Mosieur, to sum this up, If you don't wish to receive complaints through ripoff report, add better contact information to your cellforcash website. Also, whoever is in charge of contacting the customers, they need to do an extremely better job. I don't expect a turn around in a day, and I'm not sure if anyone does, but contact between the company and customer needs to be 110% better.

However, let me tell you the funniest thing about all of this. Today, 11/30/09,  I received an email from Chelsea Bauer ([email protected]) at 4:10 pm EST (Please keep in mind no one has ever replied to any of my emails). It stated the same information as your reply about the user agreement, and a link to check my status. At the bottom of her message a previous message was posted. I.E., the message she just replied to was the one I sent on 11/02/09. Do you care to elaborate on that at all for me? Let's see if we can get this straight by December 10th, 2009. I know I will be checking my status daily, as I have been.

I am Michael H. Mosieur, President of RMS Communications Group. We own Cell for Cash.

This guy says his phone was verified on October 26th. Our payment terms are within 45 days of verification, which would be approx December 10.

So exactly what is your problem and how is this a rip off? Your payment is not due.

But you post "once it was verified, I was to be "Cut a Check"....... ". You obviously have not read the terms of the transaction.

Before you go posting complaints, get your facts straight.

If anyone has a problem with Cell for Cash, email me directly at [email protected]