Complaint Review: Cellular Air - Alltel - Clearwater Florida

On a side note .. if everyone would stop and read the signs ... I am pretty sure that the sign said "Alltel" and then just below it, it also said "Authorized Dealer" or something to that fact. Also, you didn't notice this 2 weeks ago when you purchased the equipment? Most companies has a return policy of a couple days. Common sense tells people since there are mistakes to be made, when you purchase something new, it is in your best interest to test and try everything out right away, especially before you go on a 2000 mile vacation away from home. Common Sense people.

Every Cellular Carrier has direct retail locations and indirect locations such as Wal-Mart, Best Buy, Circuit City, etc. The retailer you complained about is 1 or 4 National Retailers authorized to sell Alltel products and services. We have been providing these services for over 13 years throughout the Southeast. You asked a simple question, "Are you an offical Alltel location", and our employee provided an honest anwser to your question by stating yes! Alltel would litigate, as would any other carrier, quickly for trade mark infringement. Alltel's direct and indirect locations all provide the exact same rate plans and handsets with the same warranty. The only difference is our accessories, for which we provide a life time warranty and are for the majority of accessories, much less expensive. Many retailers, not just Cellular Air, will not even provide a refund if the product is not defective or damaged. Many customers will try and even repackage the old accessory and come back to try and get a refund, or they may find something at a discount store, and the customer agian may want a refund not understanding that product most likely will cause damage to their handset due to it not beiny OEM or approved by handset manufacture. Our compay would be glad to have Alltel honor the accessory product at all of their stores, but we do operate as a separate profit center. The upside to the customer is a more convenient place to shop with cost savings for gas, and an accessory warranty un-matched for the industry. So, while your shopping experience may have not been the best experience, we have 1000's of other customers who love our products and services. I encourage you not to judge a sales experience based upon one shopping experience.

Do you work for the company? Seems like you are the company rep or something.

SERIOUSLY!!! If TIME and MONEY is so important to you then I can't believe that you actually took the time to write a report about someone who obviously made an honest mistake by giving you the wrong car charger. People make mistakes as I'm sure you do too!! I would also like to add that as you mentioned you had great customer service and the employee was very helpful. Something you don't find very often in the world we live in today. The person selling you the wrong car charger on ACCIDENT does not make the company a bad company, and the fact that they have rules and policies just like every other company does not make them a bad company either. Just remember when you walk into an "Alltel" store whether it is directly owned by Alltel or another company, the sign outside says Alltel for a reason! This means that it is an Alltel store and that Alltel products are sold there and are no different no matter where you go!

SERIOUSLY!!! If TIME and MONEY is so important to you then I can't believe that you actually took the time to write a report about someone who obviously made an honest mistake by giving you the wrong car charger. People make mistakes as I'm sure you do too!! I would also like to add that as you mentioned you had great customer service and the employee was very helpful. Something you don't find very often in the world we live in today. The person selling you the wrong car charger on ACCIDENT does not make the company a bad company, and the fact that they have rules and policies just like every other company does not make them a bad company either. Just remember when you walk into an "Alltel" store whether it is directly owned by Alltel or another company, the sign outside says Alltel for a reason! This means that it is an Alltel store and that Alltel products are sold there and are no different no matter where you go!

SERIOUSLY!!! If TIME and MONEY is so important to you then I can't believe that you actually took the time to write a report about someone who obviously made an honest mistake by giving you the wrong car charger. People make mistakes as I'm sure you do too!! I would also like to add that as you mentioned you had great customer service and the employee was very helpful. Something you don't find very often in the world we live in today. The person selling you the wrong car charger on ACCIDENT does not make the company a bad company, and the fact that they have rules and policies just like every other company does not make them a bad company either. Just remember when you walk into an "Alltel" store whether it is directly owned by Alltel or another company, the sign outside says Alltel for a reason! This means that it is an Alltel store and that Alltel products are sold there and are no different no matter where you go!

SERIOUSLY!!! If TIME and MONEY is so important to you then I can't believe that you actually took the time to write a report about someone who obviously made an honest mistake by giving you the wrong car charger. People make mistakes as I'm sure you do too!! I would also like to add that as you mentioned you had great customer service and the employee was very helpful. Something you don't find very often in the world we live in today. The person selling you the wrong car charger on ACCIDENT does not make the company a bad company, and the fact that they have rules and policies just like every other company does not make them a bad company either. Just remember when you walk into an "Alltel" store whether it is directly owned by Alltel or another company, the sign outside says Alltel for a reason! This means that it is an Alltel store and that Alltel products are sold there and are no different no matter where you go!

Your problem had nothing to do with Alltel. It had to do with an independent agent who is not employed by Alltel. Yet you issue the complaint against Alltel? Do you see the problem here? Your complaint is misplaced.

Your problem had nothing to do with Alltel. It had to do with an independent agent who is not employed by Alltel. Yet you issue the complaint against Alltel? Do you see the problem here? Your complaint is misplaced.

Your problem had nothing to do with Alltel. It had to do with an independent agent who is not employed by Alltel. Yet you issue the complaint against Alltel? Do you see the problem here? Your complaint is misplaced.

Your problem had nothing to do with Alltel. It had to do with an independent agent who is not employed by Alltel. Yet you issue the complaint against Alltel? Do you see the problem here? Your complaint is misplaced.