- Report: #306599
Complaint Review: Cellular Express Plus - Merritt Island Florida
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Cellular Express Plus
777 East Merritt Island Cswy, Merritt Island, 32952 Florida, U.S.A.
Phone:
321-453-2974
Web:
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Cellular Express Plus / District Manger Chris / Robert Masker / Neil G. Cellular Express is a total rip off...their staff has no idea what they are doing and they are so money hungry. Merritt Island Florida
I went in looking for some new phones as a gift. I ended up buying 2 samsung phones that were well okon a Sunday. We took them home and they were really bad on reception and not very user friendly so I went back to the store to return them.
First I called them and spoke to Chris (the DM) to let them know I was going to return them and I would be there Wednesday(this was monday). When I got their wednesday I was told by Neil (on of the idiots)he would have to send his boss Chris and email to get approval and this would take about 3 days. Totally unacceptable, especially after I called and told them I was going to return the phones, he could have sent the email Monday and by Wednesday I would have been taken care of.
So I leave and call them everyday from thursday to friday about 3 times a day to find out about the email. When I speak to Chris next he offers me a phone that has been discontinued, but it was the one I wanted. I told him if he can get it to me for the same price then I will exchange one of the phones but that I was still returning the other phone.
My new phone does not get here till Tuesday, already more than a week dealing with these idiots. I go to return the phone and get my new one and Chris/Robert boosted up the price on me buy $50.00. I told him I did not want any of the phonesbecause that was not our agreement.
So basically they told me I was stuck with the new phone they would not accept a return on the phone because they had to order it for me. Not only was I forced to get the used phone that was suposed to be new but I also had to pay and extra $50.00. I also have to wait 3-4 weeks for a refund check from the other phone I returned. Unbelievable!!
Moral of the story do your homework before you go to any of these so call AT&T stores that are not really AT&T. Go to the corporate stores instead, they have better staff, they know what they are doing and if you need to return something it won't take 5 weeks to get it taken care of.
I will never go to Cellular Express Plus for anything. Not even accessories.
Cookie
Merritt Island, Florida
U.S.A.
First I called them and spoke to Chris (the DM) to let them know I was going to return them and I would be there Wednesday(this was monday). When I got their wednesday I was told by Neil (on of the idiots)he would have to send his boss Chris and email to get approval and this would take about 3 days. Totally unacceptable, especially after I called and told them I was going to return the phones, he could have sent the email Monday and by Wednesday I would have been taken care of.
So I leave and call them everyday from thursday to friday about 3 times a day to find out about the email. When I speak to Chris next he offers me a phone that has been discontinued, but it was the one I wanted. I told him if he can get it to me for the same price then I will exchange one of the phones but that I was still returning the other phone.
My new phone does not get here till Tuesday, already more than a week dealing with these idiots. I go to return the phone and get my new one and Chris/Robert boosted up the price on me buy $50.00. I told him I did not want any of the phonesbecause that was not our agreement.
So basically they told me I was stuck with the new phone they would not accept a return on the phone because they had to order it for me. Not only was I forced to get the used phone that was suposed to be new but I also had to pay and extra $50.00. I also have to wait 3-4 weeks for a refund check from the other phone I returned. Unbelievable!!
Moral of the story do your homework before you go to any of these so call AT&T stores that are not really AT&T. Go to the corporate stores instead, they have better staff, they know what they are doing and if you need to return something it won't take 5 weeks to get it taken care of.
I will never go to Cellular Express Plus for anything. Not even accessories.
Cookie
Merritt Island, Florida
U.S.A.
3 Updates & Rebuttals
Another Top Employee Treated Like #@&%
Palm Bay,Florida,
U.S.A.
typical
#2UPDATE EX-employee responds
Thu, June 19, 2008
Just so typical of that company. And no, that DM isn't there any more, but it's is VERY common of them to cycle through employees often as once an employee tries to ask why they're not getting paid what they were promised they are fired. Actually they are told to leave and then usually a manager who doesn't have the guts to tell you you're fired will tell you, "I'll talk to Chris Kelley and let you know what's going on." Then you wait for weeks while they avoid your calls and eventually learn you are fired. DO NOT GO TO ANY CELLULAR EXPRESS PLUS!!!
Xninjax
Rockledge,Florida,
U.S.A.
I understand
#3Consumer Comment
Mon, June 09, 2008
I understand what you mean. No Nogato, no more information needs to be provided. Its it clearly explained what hapened. That store tends to rip you off. But from what I hear Robert is no longer working there hes now a used car salesman. ... how appropriate.
Nogata
Melbourne,Florida,
U.S.A.
more detail
#4Consumer Comment
Sun, February 17, 2008
can you plz explain more in to the phone cost's maybe?
