jason
altamonte,#2UPDATE EX-employee responds
Sat, August 07, 2010
I worked in the Sebastian att wireless store or I should say cellular express plus location,even though i didnt work there very long, i always wondered how we were able to treat att customers the way we did with out ever having any fear of recourse. I want go in to detail on any instances, since they are the same or near the same on all the other complaints listed on this site and many others on the web.
But i must share some insight on how Christopher Kelley of ATT wireless and CELLULAR EXPRESS PLUS gets away with treating att wireless customers so bad. Supposelly their is a big wig in jacksonville fl or daytona fl by the name of jacob mullins or mullin that is getting paid on the back side for the perfomence of each cellular express location that christopher kelley owns. Like i said i didnt work in the sarasota store very long.
But i knew their had to be an explanation on how we were allowed to treat att customers like crap. Maybe everyone should start asking this jacob mullins or mullin guy is his pay worth that much that all att clients should suffer for walking in to a cellular express att retail store operated by christopher kelley?
poison
United States of America#3UPDATE EX-employee responds
Mon, July 12, 2010
i have only been trained by att it self one time in 8 months, we were never offered "att" training classes. i was trained by my mgr and my district mgr and the things we were told and trained to do were not right and our jobs were threatened if it wasn't the way we were told to do! adding those "free" features" and then being charged for them cancelling. and so on and so forth. so no it wasn't sales agents fault.
Mack
Port St. Lucie,#4UPDATE EX-employee responds
Tue, June 24, 2008
I'M MACK AND I DON'T WORK THERE ANYMORE. I WAS NEVER A 'DM' AND I AGREE THE COMPANY IS SHITTY TO WORK FOR. I'M NOW AN ACCOUNT MANAGER FOR A COMPANY IN STUART. I ACTUALLY MAKE MORE MONEY BASE SALARY WISE AND GET COMMISSION PAID REAL-TIME, MEANING WHAT I EARN THAT WEEK I GET PAID FOR THE NEXT WEEK. THE ENTIRE COMMISSION STRUCTURE WHERE I'M AT NOW WORKS AND IT ISN'T SHADY LIKE CELLULAR EXPRESS PLUS. THE '3 PIECE AND A BISCUIT' WAS IMPLEMENTED IN THE STORES SOUTH OF BREVARD, CONSIDERED ANOTHER DISTRICT AND MARKET THAN THE NORTH FLORIDA STORES. IT'S TAUGHT AND PRACTICED. THAT ISSUE IS BEING LOOKED INTO LEGALLY RIGHT NOW BY HIRED COUNSEL. THERE ARE SEVERAL EMPLOYEES, ONE OF WHICH I WAS TOLD TO LET GO MYSELF BEFORE MY OWN TERMINATION, THAT HAVE HIRED LAWYERS. I WAS SUBPOENAED AND HAD GIVEN A SWORN STATEMENT AS TO WHICH I GAVE AN ACCOUNT OF THE BUSINESS PRACTICES AT CELLULAR EXPRESS PLUS. THIS IS ONLY THE BEGINNING. THEY CROSSED A YOUNG GIRL WITH VERY WEALTHY PARENTS WHO ARE SCORNED AND LOOKING TO MAKE A POINT. THE EVIDENCE IS COMPILING AND VERY SOON THE COMPANY WILL REAP WHAT IT HAS SOWN.
Another Top Employee Treated Like #@&%
Palm Bay,#5UPDATE EX-employee responds
Thu, June 19, 2008
Funny how that last post by is someone claiming to be a current employee but he is calling the business shady. You better be careful that your boss Mr. Kelley doesn't find out...you know he fires FOR NO GOOD REASON AT ALL! The company does everything they can to steal from employees and customers. To be honest the stores, or should I say District Mgr in the Brevard County area is MUCH more honest in her sales as well as the way she treats her employees. South of Brevard they use what's called the "3 piece biscuit and gravy" which I believe the victim of the Sebastian store mentioned and Matt...I mean "Mack" teaches to his employees. It's when they add on features like road side assistance, enhanced voicemail, answer tones, etc to your account without you even knowing it and you likely don't realize it in your bill because you only get a detailed bill each month if you request it. Therefore you assume its some sort of those silly taxes or fees that usually go along with phones. Chris Kelley knows very well about this "3 piece biscuit and gravy" and encourages it. They also encourage their employes to up the price of every phone by $50 or so he's not hurting as bad. And believe me, he's not hurting bad with his hummer and his girlfriend with fake t**s (the payroll "professional"). Oh and don't forget that accessories only cost the company 2 or 3 bucks and they're being sold for much more. I mean I know you gotta make a profit, but they way these prices are so jacked up is amazing. Anyhow, watch out people and while Vic was a bit of a loose cannon, he does have the right to be angry as the DISTRICT MANAGER told him his phone was broken when it wasn't. Whoever posted it before is right...just trying to do what your bosses tell you and unfortunately it's ripping people off. Watch out there Mr. Mack, District Mgr, no one lasts forever at that place except for those few top dogs and just when you think you're in with him, you're gone...ask other DMs who thought they were in there good. OH, one more thing, yes, the woman posting that she's a teacher at a community college and teaches psych is really that same District Mgr that told the Vic in Sebastian his phone was broken. You're right sir, they are going on here, pretending to be something else and posting rebuttals. Sad isn't it?? He'll be complaining too about being a former employee that was mistreated very soon....count on it. But for now he can't talk bad, none of them can because Chris Kelley has too big of an ego and will make up some story to have you fired. Good riddance....Much more money and respect at other jobs
Anonymous
Orlando,#6UPDATE EX-employee responds
Sun, June 08, 2008
I'm sure this guy is a nut case. He obviously over-reacted to the situation. We see this all the time. Hope you find a job where you will be appreciated and earn what you deserve...
Mack
Port St. Lucie,#7UPDATE Employee
Mon, June 02, 2008
Listen, plain and simple...the guy who originally posted the reply is a nut-case. I don't work in that location, but was on the phone with the individual who the allegations were made towards during this situation. The guy who calls himself Vic is a loose cannon. Anybody in any kind of retail setting would have done the same thing by calling the cops and having this man removed from the store. He took it to higher levels by harassing other shoppers at the Indian River Mall by passing out slanderous material defaming Cellular Express Plus with outlandish claims that were stretched beyond the truth. Truthfully, this company isn't the best to work for. But in today's economy, it's a job. The work is easy, and as long as you can stay motivated and you speak well, you'll do okay. Just have your product knowledge down and the desire to sell, and you will succeed. Commission...I haven't seen it yet. The coming month and everything from now on, I have done a decent job and should see something. The first three months is kind of a learning phase. So don't expect commission to be earned the first 90 days, because you won't. They scrutinize every sale, and if you mess ONE thing up, you don't get paid for it: like putting in the incorrect zip code....sure the company got paid, but they figure you shouldn't because of your typo. So it's rough, and you have to be extra careful. When you have someone cooking the books in the favor of the company, because she is involved with the owner, it doesn't weigh in the employee's favor. Anyhow, in summary, Vic has a screw loose. This customer is a wacko who needs some psychological medication. And to elaborate more so on my other points, this company loses good employees from incidents like this and shady areas like not paying the proper commission to their employees. How much longer will I be around if I get shafted? Not much longer. I'll go flip burgers locally and make much less, but have less responsibility and less of a drive. I'll continue to apply at better jobs until one falls through, but I always have a back-up plan. The employee who handled this situation isn't with the company anymore. He was fired for something or the other. He wasn't the greatest employee, but he'd have some good days at that store. In comparison with what we have there now, he was notches above. Simply put, the company is shady to a degree, the employees can be, but in sales, there's an air of shadiness to go around. That's how everyone involved on the sales end makes money.
Dpm
Orlando,#8UPDATE EX-employee responds
Fri, May 23, 2008
Hello, I am a current representative of an Authorized AT&T Retailer. I am also a former employee of Executive Details Plus / Cellular Express Plus. I worked with this company for just about 2 years. I have pretty much seen every situation that could possibly happen. I was one of the top selling salesmen... not because of any tricky tactics but solely on my honesty and customer service. Which I continue to provide working with my new employer and I am now the top salesman at this company (in a different area of my CEP location). I completely understand the frustration of customers when this kind of thing happens. This post is not to defend either side. This is to clear up some of the confusions people may have. As far as Authorized Retailers vs. Corporate owned stores. There is no difference in the service you should receive.... If different service is given (good or bad) it is the fault of the Managers running the stores. We should all be on the same team. Even though on some level we compete, but it should be a positive competition. In the end we are all here to provide our customers with a service... That is how we should make our money. My experience working with CEP... I understand that they have their own cancellation and return policy.... THE SELLING EMPLOYEE IS THE ONE RESPONSIBLE FOR PROVIDING THIS INFORMATION. Personally... I ALWAYS, 100% of the time made our policies clear to EVERY customer that made a purchase from me.... By taking this extra step the customer will be informed and feel more comfortable with the purchase and also not feel trapped after the sale. If the Sales Associate fails to do so then he is at fault not the company or AT&T. I am aware of the problems customers have faced trying to return purchased goods to CEP. This was always a main concern... But I have also found that I did not have my customers return much. This is because I never just sold someone for the sake of a sale. When you take the time to find out what the customer NEEDS in the beginning you can provide him or her with equipment they will be happy with and a plan that suits their needs and is in their financial reach. As far as working for this company, I did not have great experience.... I will say that I absolutely love what I do. AT&T Wireless is great. I love that I can provide people with good service and I can help. That is why I am still working with AT&T, but for a different Agent. I was one of the top sales people and I made this company a lot of money... After almost 2 years of top selling and building a good reputation at my store. Which people would come to my store and wait just to speak to me because of my honesty and service... CEP decides to start cutting corners in my pay... at first it was $200 missing here then it was $500 missing there. It's not a matter of greediness, but I deserve the money I earned, plus I have bills to pay. Then eventually they gave me a check for $2.36 which should have been about $1,800. After speaking with my District Manager and giving my two weeks, I was offered that they give me my check if I stay... I felt as though I should have my money whether I stay or not... I could not afford this to happen every month. I had to sell some of my personal items just to get by. This continued to happen and I eventually got a job with another AT&T Agent (but I really wanted to move anyway). I will say that the tricks and manipulation that some salesmen may use is in no way shape or form the policy of CEP. We are all trained by AT&T with a very good training program. If a Sales Rep or Manager is using these schemes it is not because CEP told them to. This is on their own. In fact, if anyone was ever trained by me they would know this. The people responsible are the sales reps. Also, if there ever is a situation you are not happy with you should NEVER over-react and become hostile. We are all still people and treat people the way we would like to be treated. The best thing if it is not being resolved in the store is to ask for contact info of a higher authority and WAIT till you are calmer. Once you are calmed down and your head is clear contact the Higher Authority and explain the situation. If the sales reps refuse to give you any info then call Customer Service and explain it to them. Most of the time, you will be satisfied. The main thing to remember is that we are all responsible for our own actions. If there is a company that trains there employees to use these tactics then this company is wrong. I am aware of other companies that train like this... Although CEP does pressure employees to make sales, they do not train people to use these schemes. Please don't blame the entire company for one sales rep... If you do not like that store then don't go there....
Dpm
Orlando,#9UPDATE EX-employee responds
Tue, May 20, 2008
Hello, I am a current representative of an Authorized AT&T Retailer. I am also a former employee of Executive Details Plus / Cellular Expres Plus. I worked with this companay for just about 2 years. I have pretty much seen every situation that could possibly happen. I was one of the top selling salesmen... not because of any tricky tactics but solely on my honesty and customer service. Which I continue to provide working with my new employer and I am now the top salesman at this company (in a different area of my CEP location). I completely understand the frustration of customers when this kind of thing happens. This post is not to defend either side. This is to clear up some of the confusions people may have. As far as Authorized Retailers vs. Corporate owned stores. There is no difference in the service you should receive.... If different service is given (good or bad) it is the fault of the Managers running the stores. We should all be on the same team. Even though on some level we compete, but it should be a positive competition. In the end we are all here to provide our customers with a service.. That is how we should make our money. My experience working with CEP... I understand that they have their own cancellation and return policy.... THE SELLING EMPLOYEE IS THE ONE RESPONSIBLE FOR PROVIDING THIS INFORMATION. Personally... I ALWAYS, 100% of the time made our policies clear to EVERY customer that made a purchase from me.... By taking this extra step the customer will be informed and feel more comfortable with the purchase and also not feel trapped after the sale. If the Sales Associate fails to do so then he is at fault not the company or AT&T. I am aware of the problems customers have faced trying to return purchased goods to CEP. This was always a main concern... But I have also found that I did not have my customers return much. This is because I never just sold someone for the sake of a sale. When you take the time to find out what the customer NEEDS in the beginning you can provide him or her with equipment they will be happy with and a plan that suits their needs and is in their financial reach. As far as working for this company, I did not have great experience.... I will say that I absolutely love what I do. AT&T Wireless is great. I love that I can provide people with good service and I can help. That is why I am still working with AT&T, but for a different Agent. I was one of the top sales people and I made this company a lot of money... After almost 2 years of top selling and buildng a good reputation at my store. Which people would come to my store and wait just to speak to me becase of my honesty and service... CEP decides to start cutting corners in my pay.. at first it was $200 missing here then it was $500 missing there. It's not a matter of greediness, but I deserve the money I earned, plus I have bills to pay. Then eventually they gave me a check for $2.36 which should have been about $1,800. After speaking with my District Manager and giving my two weeks, I was offered that they give me my check if I stay... I felt as though I should have my money whether I stay or not... I could not afford this to happen every month. I had to sell some of my personal items just to get by. This continued to happen and I eventually got a job with another AT&T Agent (but I really wanted to move anyway). I will say that the tricks and manipulation that some salesmen may use is in no way shape or form the policy of CEP. We are all trained by AT&T with a very good training program. If a Sales Rep or Manager is using these schemes it is not because CEP told them to. This is on their own. In fact, if anyone was ever trained by me they would know this. The people responsible are the sales reps. Also, if there ever is a situation you are not happy with you should NEVER over-react and become hostile. We are all still people and treat people the way we would like to be treated. The best thing if it is not being resolved in the store is to ask for contact info of a higher authority and WAIT till you are more calm. Once you are calmed down and your head is clear contact the Higher Authority and explain the situation. If the sales reps refuse to give you any info then call Customer Service and explain it to them. Most of the time you will be satisfied. The main thing to remember is that we are all responsible for our own actions. If there is a company that trains there employees to use these tactics then this company is wrong. I am aware of other companies that train like this... Although CEP does pressure employees to make sales, they do not train people to use these schemes. Please don't blame the entire company for one sales rep... If you do not like that store then don't go there....
Vic, As In Victim Of Cellular Express Plus!!!
Micco,#10Author of original report
Mon, March 31, 2008
You, sir, again show as much cunning in your fictional 'rebuttal' to my narrative as my wife and I were shown in your store. You take the only way available to you in your attempt to cast doubt on the truth of my description of your business tactics. We are not the first to call you on your deceptions (Search: 'Cellular Express Plus'), and I am sure we will not be the last. I predict that before you will resort to operating your business with straightforward and competent customer service, you will resort to things like changing your company name, or posting phony 'rebuttals' to those of us who publish true accounts of how we were treated in a 'Cellular Express Plus' store.
Stu, As In Stupid Me Thought CEP Was AT&T!
Daytona Beach,#11Consumer Comment
Sun, March 30, 2008
You, sir, show as much cunning in your fictional "rebuttal" to my narrative as my wife and I were shown in your store. You take the only way available to you in your attempt to cast doubt on the truth of my description of your business tatics. We are not the first to call you on your deceptions (Search: "Cellular Express Plus"), and I am sure we will not be the last. I predict that before you will resort to operating your business with straightforward and competent customer service, you will resort to things like changing your company name, or posting phony "rebuttals" to those of us who publish true accounts of how we were treated in a "Cellular Express Plus" store.
Rich
Fort Pierce,#12Consumer Comment
Sat, March 29, 2008
To whom it may concern, At a recent outing to the Indian River mall in Vero Beach, Fl, I was confronted by what seems to be the author of this report. I was handed a flier with this web address on it. I was in one of the stores referenced above at the time. The man handing out the fliers called me out of the store to explain his flier. I suggested that he take up his issues with someone other than me. At this point, he started screaming and causing a seen that was observed by other people in the mall. This was extremely embarrassing for me, due to the fact that I neither work or own the ATT store referenced here. I was simply trying to get a phone. The clerk in the store attempted to call mall personnel to have the guy removed. At this point, back to square one. Obscenities and ranting at people just walking by. He then hurried off towards the exit. I wrapped up getting my new phone and exiting the mall. As I was exiting the mall I noticed the entire parking lot had been covered with the same fliers. At this point I saw security looking for what I can only guess was him. I received all the info that this guy is complaining about in his rant above from the clerk in the store. I have been coming to this store for close to 3 years to get my phones. I have yet to have a problem with them. Maybe you should attempt to solve your issues in a civilized manor in the future. It is sad to see that some people have the time to disturb other people just trying to shop. What's even worse is the mall not keeping people like this out. I will think twice before going to the mall in vero again.
Mary
Sebastian,#13Consumer Comment
Fri, March 28, 2008
As a psychology professor at a local community college, I can give a first person view on this. I was in the store when this gentlemen arrived. I was the one to suggest that the police be called. The anger and the frustration that this gentlemen had was centered around his own wife not consulting him on a decision that was made. After stepping in to intervene, it was then that I learned exactly what this woman was dealing with. In this day and age, women in a household should have just as much right as what men do. The difference here is that they still clearly don't. After watching him display his aggression towards his wife, I CALLED THE POLICE, fearing for her safety. The only thing that she had done was make a decision without his consent. After verbally abusing the store workers and myself, he lashed out and threatened all parties involved. He was then removed from the store by local authorities. I have had very few occasions in my life where I have seen someone conduct himself or herself this poorly. This man is not only a danger to his immediate family, but to the public as well. He from what I understand from local police, has been trespassed from several local businesses due to his demeanor and irrational behavior. In regards to the business involved, I guess I am one of the lucky ones you speak of, or maybe I go about treating people the way I would like to be treated. Thank you for your time, Mary D
Vic
Fellsmere,#14Author of original report
Fri, March 21, 2008
The last sentence of the Update should read: The headquarters for the Cellular Express Plus-owned stores could not be in a setting that more accurately reflects the way that they do business, in our experience.
Vic
Fellsmere,#15Author of original report
Fri, March 21, 2008
(Be sure to read the field notes which follow the State Records.) -------------------------------------------- Florida Dept of State/Division of Corporations/March, 2008 Detail by Entity Name Florida Limited Liability Company CELLULAR EXPRESS PLUS LLC Filing Information Document Number L04000050083 FEI Number 201351495 Date Filed 07/06/2004 State FL Status ACTIVE Principal Address 260 NORTH DRIVE MELBOURNE FL 32934 Changed 04/23/2007 Mailing Address 260 NORTH DRIVE MELBOURNE FL 32934 Changed 04/23/2007 Registered Agent Name & Address KELLEY, CHRIS L PRES 260 NORTH DRIVE MELBOURNE FL 32934 US Name Changed: 01/30/2006 Address Changed: 04/23/2007 Manager/Member Detail Name & Address Title PRES KELLEY, CHRIS 260 NORTH DRIVE MELBOURNE FL 32934 ---------- If you drive to the 260 North Drive address, you will see it is an older steel warehouse- style building set far back off North Drive, with a for sale sign out front. This location is in an older industrial park which has many vacant buildings, and many for sale signs. Large lettering across the front window of the building states it is a used car company. A small homemade sign about 10 inches tall and maybe 16 inches wide is on the ground and leans against the roll-up door on the front of the building. On this small sign is lettering that states Cellular Express Plus, and there is an arrow pointing you to go around the corner of the building to your left. Once you turn the corner, you are walking on a narrow walkway that runs down the side of the building with shrubbery to your left that goes all the way down to the back corner of building. When I had walked just part of the way down the side of the building, I began to feel like I could be easily be trapped if I went any further. The entry door to CEP must be clear in the back of the building. I did not go all the way around to find out because the setup is CREEPY. No one was on the premises, even though it was during work hours. There is a large mailbox set way out front at the street that has the lettering 260 North Drive. The headquarters for the Cellular Express Plus-owned stores could be in a setting that more accurately reflects the way that they do business, in our experience.