- Report: #405047
Complaint Review: Central Coast Nutraceuticals Inc./Acai Pure/Colopure/Fit Factory - Internet
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Author Confirmed
Why?
Central Coast Nutraceuticals Inc./Acai Pure/Colopure/Fit Factory
www.connutra.com/www.fit-fac.com Internet, U.S.A.
Phone:
888-692-8352
Web:
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Business Rating:
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Central Coast Nutraceuticals, Inc./ Acai Pure/ Colopure/ Fit Factory Free Trial Offer sent for shipping & handling only and then charges started appearing on credit card. Internet
On Dec. 4 2008 I ordered a "free trail sample" of both Acai Pure and Colopure.
The shipping charges were $4.95 and $5.95. 10 days after receiving the 2 bottles, I was charged $29.95 to fit-factory, supposedly for membership. I notified "fit-factory" and did receive a refund on my card for $29.95 on Dec. 26. On December 22, 2008, there were charges of $38.95 and $39.95 on my account. On Dec. 26, 2008, I called about these charges, and I was told that the shipping charges were for a 15-day "risk free trail" and that I should have read the agreement more closely. After 15 days, since I hadn't returned the unused portion of the samples, I was charged the full amount of $38.95 and $39.95. I was also told (by a very rude woman on their phone line) that I was not a very good consumer and that I should read the agreements and return policies more closely. There was nothing in either of those documents that said I would be charged the full amounts if not returned within 15 days. Now I fear that I will have to cancel my credit card in order to stop further unauthorized charges. When I called on Dec. 26, I did tell them to cancel my membership or subscription and I made a second call to verify that the cancellation was recorded. I also sent an e-mail to cancel. This company needs to be investigated because they lure people to order their products by claiming health benefits and weight loss, but make it sound like there is no obligation beyond the "risk free trail." I want my $38.95 and $39.95 back and any further charges to stop!
Vicki
Lakewood, Colorado
U.S.A.
The shipping charges were $4.95 and $5.95. 10 days after receiving the 2 bottles, I was charged $29.95 to fit-factory, supposedly for membership. I notified "fit-factory" and did receive a refund on my card for $29.95 on Dec. 26. On December 22, 2008, there were charges of $38.95 and $39.95 on my account. On Dec. 26, 2008, I called about these charges, and I was told that the shipping charges were for a 15-day "risk free trail" and that I should have read the agreement more closely. After 15 days, since I hadn't returned the unused portion of the samples, I was charged the full amount of $38.95 and $39.95. I was also told (by a very rude woman on their phone line) that I was not a very good consumer and that I should read the agreements and return policies more closely. There was nothing in either of those documents that said I would be charged the full amounts if not returned within 15 days. Now I fear that I will have to cancel my credit card in order to stop further unauthorized charges. When I called on Dec. 26, I did tell them to cancel my membership or subscription and I made a second call to verify that the cancellation was recorded. I also sent an e-mail to cancel. This company needs to be investigated because they lure people to order their products by claiming health benefits and weight loss, but make it sound like there is no obligation beyond the "risk free trail." I want my $38.95 and $39.95 back and any further charges to stop!
Vicki
Lakewood, Colorado
U.S.A.
2 Updates & Rebuttals
Comp
Phoenix,Arizona,
U.S.A.
CCN is here to help!
#2UPDATE Employee
Wed, June 24, 2009
If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear. Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.
Conniea78
Encino,California,
U.S.A.
Please Contact Our Manager To Cancel Your Accounts
#3UPDATE Employee
Fri, January 02, 2009
Hello my name is Connie. I'm a customer service representative for Fit Factory's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. We are truly sorry about the negative experience you have had in regards to our product and would like to rectify the situation. I suggest contacting my manager directly, her email is [email protected] or if you call our customer service line 1-866-407-1022. We would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day. Connie, CSR Fit Factory
