- Report: #425506
Complaint Review: Central Coast Nutraceuticals - Largo Florida
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Author Confirmed
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Central Coast Nutraceuticals
12399 Belcher Rd S, Suite 140 Largo, 33773 Florida, U.S.A.
Phone:
888-692-8352
Web:
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Central Coast Nutraceuticals Acai-Pure & Colotox Scam purchases on Acai-Pure & Colotox Product - automatic shipment program and unauthorized shipments of product. Largo Florida
In early November, I placed a sample order with these companies for $5.95. I did receive the samples on or about November 16, 2008. On November 17, 2008, I noted that my credit card was charged back on November 11th for $44.85 and $45.85 respectively, far above the initial price offer from these companies.
Also on November 17th, I attempted to call the 888 numbers to inquire directly with the company of this charge and to cancel this account. I was told by the company I reached that I did not have an account, they have never charged my card and I was not a customer. Confused by this, I attempted again to call on November 18th where I was informed there was a 5 hour wait for a Customer Service Rep due to high demand. I held on the line for 30 minutes and hung up. I since mailed my credit card company all of the documentation I have on these transactions and filed disputes.
The company has completely been deceptive about this product/promotion they appear to be scamming the public for. I have spent countless hours now for over 4 months. I have changed credit card numbers and filed a fraud report. If you are a card holder with Capital One, all I can is beware, they are siding with this company and not resolving the issue.
Something needs to be done about companies running these scams period. Not to mention in such perilous financial times. IF you receive any product in subsequent shipments, take the time and go to the post office and send it back with a delivery confirmation receipt. Two of the refused shipments I sent back are in the USPS lala land and have not been returned to the company. I am not getting any assistance from the USPS on those tracked shipments either.
Jms
Downingtown, Pennsylvania
U.S.A.
Also on November 17th, I attempted to call the 888 numbers to inquire directly with the company of this charge and to cancel this account. I was told by the company I reached that I did not have an account, they have never charged my card and I was not a customer. Confused by this, I attempted again to call on November 18th where I was informed there was a 5 hour wait for a Customer Service Rep due to high demand. I held on the line for 30 minutes and hung up. I since mailed my credit card company all of the documentation I have on these transactions and filed disputes.
The company has completely been deceptive about this product/promotion they appear to be scamming the public for. I have spent countless hours now for over 4 months. I have changed credit card numbers and filed a fraud report. If you are a card holder with Capital One, all I can is beware, they are siding with this company and not resolving the issue.
Something needs to be done about companies running these scams period. Not to mention in such perilous financial times. IF you receive any product in subsequent shipments, take the time and go to the post office and send it back with a delivery confirmation receipt. Two of the refused shipments I sent back are in the USPS lala land and have not been returned to the company. I am not getting any assistance from the USPS on those tracked shipments either.
Jms
Downingtown, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Comp
Phoenix,Arizona,
U.S.A.
CCN is here to help!
#2UPDATE Employee
Sun, June 21, 2009
If there are any questions regarding Trial offers, membership enrollment, or returns with Central Coast Nutraceuticals, we recommend contacting the Customer Care Department either by phone (888-692-8352) or through our Customer Assistance Website (Getorderhelp.com). If you call, there is rarely a hold time, and if you e-mail don't forget to check your spam e-mail box for the response. The Customer Care Department is available to help you 24 hours Mon-Fri and from 8-5 MTS Saturdays and Sundays. We recommend referencing the terms of the offer at the website you placed your order from. Here is an example of the terms, taken from the order page of one of the products PomegranateClear. Terms & Conditions: You are ordering the PomegranateClear 14-day risk-free trial offer for only $4.95 shipping and handling. Your 14-day trial begins when you receive the product. If you are not satisfied with PomegranateClear for any reason just return the unused portion anytime before the end of the 14-day trial period and you will have no further obligation. For your courtesy, we will provide you with an additional 7 days after the 14-day trial period to allow for return shipping to avoid further obligation. If you are happy with the product do nothing and your credit card will be charged an additional $39.95 approximately 21 days after your receipt of the initial trial shipment. In addition, approximately 30 days after you order your risk-free trial and about every 30 days thereafter, we will automatically send you an additional 1 month supply. The credit card you provide today will be billed the low price of $39.95 plus $4.95 shipping & handling for a total of $44.90 when each new product ships. That's 20% off the regular price for a 1-month supply. You may cancel your membership during the trial period or any time thereafter by simply calling our Customer Care department at 1-888-692-8352 or by using our contact form at www.getorderhelp.com. Remember, most customers see noticeable results by using PomegranateClear consistently for 3 months. If you are not fully satisfied with future shipments you may return any unopened containers of within 30 days of receipt for a full refund less the shipping and a 15% restocking fee. Please read the full Terms and Conditions for complete details of this offer.
