Complaint Review: Century Link - Leawood, Kansas

I want to start off by saying that these are my feelings and perceptions of what took place between me and Century Link. Century Link is the most dishonest, most unreliable, corrupt company that possesses people who appear to be trained to be deceptive and they use what appears to me to be bait and switch tactics in setting up contracts. 

I called July 14,2016 to cancel my service because my bill was getting to large.  I live on a limited income.  I explained this to the young man I talked to and he talked me into trying a 30 day trial of Prism.  He explained to me that if I didn’t like it for any reason I needed to call before the 30 days were up and I would not be charged.  That was not true.  I was charged a disconnect fee of $190.00. 

I called on Aug. 1^st and talked with Nikki to cancel the Prism, she asked me why and I explained that I live on a limited income and  couldn’t afford the bill.  So she said that she could help.  So I agreed to listen, she talked me into retaining the phone and the internet.  I explained again to this young lady my circumstances and she said could help me.  So I listened further.  She told me that I could have the internet and phone for $44.95 per month.   She asked me if I wanted long distance and I told her “NO.”  I asked her if there were any other charges that I needed to know about and she again told me “NO.” So I agreed.  I asked her a couple of times if there were any other charges and she replied, “NO.”  She confirmed that twice.

Subsequently, I received a bill for $121.00.   So I called back and talked to Jamie, this was on Aug 8^th at 10:25 AM.  He began to argue with me and refused to listen to me so I requested to speak to a supervisor.   So Alex got on the phone and this was at 11:15 Am.  I again had to explain this entire story over again.   He told me that he made some corrections in my bill and I was instructed to send in 72.12.  So I did that day.   He assured me that my bill would be corrected.

So now I am expecting to get a bill for the 44.95.  On Sept. 6, 2016 I get a bill for $362.34.  So I called back on the Sept 6, 2016 at 2 PM and I was on hold for over a half an hour.  So I hung up and called back on the morning of the 7^th at 8 AM.  I got a hold of Darnel, he hung up on me.  I immediately called back and I got Mat, this time at 8:13 AM he put me on hold and transferred me to Effrin, this was at 8:20 AM.  I again had to go through my complete history.  He refused to listen and kept repeating the same thing over and over again.  Even though I told him I understood what he was saying, he refused her the issues I had.  He didn’t care.  It was as if he was reading script and he was deaf.  He accused me of asking for long distance even though I told him I did not request it, in fact I told Nikki I didn’t want it.  But I was still charged $3.50 for removing something I didn’t want in the first place.  He accused me of being late on my bill which is a lie as well because I am NEVER late that is why I have the credit rating I have.  They charged me a disconnect fee of $190.00 for disconnecting the trial Prism when I was told in the beginning I wouldn’t be.  Then I was told that my $44.95 bill did in fact have other charges, which brought my bill up from $44.95 to $85.12.   I wonder what kind of bill I will receive next month.  This will be a very long year, because at the end of the year I will cancel my service and never go back these people are crooks.  I was surprised that they do not belong to the BBB.  I guess they have something to hide.

In my 66 I have never dealt with such a crooked company.  I can’t afford to pay the disconnect fee of $200.00, so at the end of the year I will terminate this contract and in the mean time I will make sure to let everyone I can know the deceit that goes on to get business.  The media is a wonderful place for this.  I asked this kid “ are you saying that you people can put whatever you want on a bill and the customer is stuck with the charges?”  He refused to answer, that tells me it is true.