- Report: #1070563
Complaint Review: Century Link - Phoenix Arizona
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Author Not Confirmed
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Century Link
930 15th Street Phoenix, 85339 Arizona, USA
Phone:
877-440-8959
Web:
centurylink.com
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Century Link Worst Internet Service and unauthorized access to personal account/fraud! Phoenix Arizona
Century Link promised a bundle package and in short was unable to deliver not only the internet but in turn took $213.90 from my account without authorization and refuses to return it.
This started with me moving and wanting to keep Century Link as a provider. I have been with them for close to ten years. They failed to connect the internet or a home line for over a month. This took 3 different electricians techs to and one CEO to be able to finally connect services. Century Link confused matters by assigning not only one but 5 different account numbers to my name, 2 of which were businesses. Two weeks ago I recieve a bill for $213.90 and I immediately was upset because the amount promised for internet upon the move was no more than $40 a month. Because I now have 5 different account numbers nobody could tell me exactly what was going on. So I called to cancel services, which then a Loyality Supervisor promised to retain me as a customer removed the charges and re-established my services for $40 a month. I was satified until this week when I saw this amount debited from my account. Centruy Link accessed my account without authorization. When I called to reverse charges the nightmare began.
I warn EVERYBODY....NEVER USE CENTURY LINK! This company clearly plays games, confuses the customer, lies, and then steals your money!
I spent 8 straight hours on the phone wiht Century Link trying to get my money back. Spoke with 4 different Supervisors, 2 finacial account specialists, and 7 operators. They all admitted they don't know why I was charges or why the money was taken. All said they would return it but up until this was going to completed the phone always was disconnected. I continued to call and two days later I was contacted by another Supervisor Annette who informed that a check in the amount $213.90 was going to be mailed out to me. But the very next morning I was contacted by an Ann Anderson of Century Link a Executive Regulatory Escalations Analyst who basically told me they won't return this money.
I have filed charges with my bank and will continue to let everybody know this horible story. I can't believe that a company of Century Link's magnatude will steal such money from their loayal customers. Protect yourself and don't believe the lies or advertisments this company offers. They should be assamed!!
