- Report: #458084
Complaint Review: Century Shower Door/Home Depot - Torrance, California Nationwide
-
Author Confirmed
Why?
Century Shower Door/Home Depot
20100 S. Normandie Ave., Torrance, California, 90502 Nationwide, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Century Shower Door/Home Depot Shower Door installation hell Torrance California
I ordered a custom glass shower door at the Home Depot and subsequently had my measurement a few days later. I was told the installation would be 17 working days and I called 2 weeks later to check on things. Turns out the people at Home Depot did not tell me that the cost was actually $200 higher and they didn't place the PO with their vendor. I had paid up front so you would figure things would go smoothly. I called the corporate complaint dept. at Home Depot and was told they would call the vendor to push things up to still meet the schedule. I got a call back from them that they would. I also spoke to Century Shower Door and was told that the install would be on a specific date. I waited on that date and no one showed. I called Century and was told they hadn't even gotten the glass in yet. I was floored at thier incompetence. Why hadn't they bothered to call me. I guess they just don't give a crap about their customers. At this point I don't know if I'm ever going to get these d**n shower doors.
Personally, both the Home Depot and Century are totally unprofessional. They don't communicate with their customers and can't even manage a simple project like installing three pieces of glass in a shower. This ain't rocket science. It's glass.
Stupidcontractors
Los Angeles, California
U.S.A.
Personally, both the Home Depot and Century are totally unprofessional. They don't communicate with their customers and can't even manage a simple project like installing three pieces of glass in a shower. This ain't rocket science. It's glass.
Stupidcontractors
Los Angeles, California
U.S.A.
1 Updates & Rebuttals
Vincent Rumps
Altadena,California,
United States of America
Thousands of Happy Customers cant be wrong
#2UPDATE Employee
Fri, January 06, 2012
This report fails to give specific timelines or names. Nor whether a resolution and/or installation was completed. I am confident that with Century Showet Door being in business since 1945 this matter was resolved. Do unexpected delays happen in construction? Certainly. I know we strive to be forthright and communicate with customers if lead times go beyond our estimation of 10-17 working days(doesnt include weekends). I would welcome looking up this customers order to find out the facts of the situation. In construction you count on word of mouth and refferrals and I would hate if someone didnt use us based on heresay. Feel free to contact myself or Century Shower Door.
