- Report: #929498
Complaint Review: Centurylink - Monroe, LA Internet
Reported By:
jg -
Silvercliffe, Colorado, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Centurylink
Post Office Box 5061, Monroe, LA, 71211 Internet, United States of America
Phone:
18002014099
Web:
www.centurylink.com
Categories:
Business Rating:
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Centurylink Centurytel negletful false billing = embezzelment Internet, Louisiana
Centurylink has been embezzling money from their customers for decades. Over 12 years as a customer of Centurytel/centurylink, I had to call them 2 or 3 time to ask them to correct a billing error. As a major corporation, they manage to run everything smoothly except for billing corrections, which favored the company. This is not a neglect of billing by the billing department. This a an on going excuse to cover up the intentional embezzlement practice by Centurytel.
Many customers do not know a bill error has occurred or assume the correction was made in their initial phone call to correct the problem, yet the problem continues to exist, and thus Centurylink pockets the money the customer as failed to resolve by persistent calling.
Centurylink could correct this 10 to 20-year-old problem, but it works to line their pockets year after year. It is not a problem; it is by design. It is embezzlement!
Many customers do not know a bill error has occurred or assume the correction was made in their initial phone call to correct the problem, yet the problem continues to exist, and thus Centurylink pockets the money the customer as failed to resolve by persistent calling.
Centurylink could correct this 10 to 20-year-old problem, but it works to line their pockets year after year. It is not a problem; it is by design. It is embezzlement!
1 Updates & Rebuttals
@CenturyLinkHelp
Monroe,Louisiana,
USA
We Can Help
#2UPDATE Employee
Tue, August 21, 2012
Hi jg,
My name is Joey and I'm with CenturyLink. I'm very sorry to hear of the billing issues you're reporting. Our team would be happy to look into this for you. We just ask that you send us your information and details on the issue to us at [email protected]. We're more than happy to help with any trouble you're having. Thanks.
Joey H
@CenturyLinkHelp Team
[email protected]
twitter.com/CenturyLinkHelp
