Complaint Review: Centurylink - monroe Louisiana

My rebuttal was more to distinguish Legacy Qwest from Legacy Centurylink.

We however get a ton of passed calls from legacy Centurylink. The only two carriers we cannot transfer to is MCI and Verizon Wireless. MCI, because they were purchased by Verizon Wireless. This I how it is on the Qwest side anyhow. Somedays it seems I speak to more legacy Centurylink than other customers.

When the integration is farther along it may be better. We are open about pay rates within our center and Legacy Centurylink employees pay rate is as much as 80% less than Qwest, so I can see how that could be a problem with customer service issues. That may be fixed when integration is farther along.

Using the terms Centurylink and "rip-off" can be a misconception I believe, because Savvis and Embarq are also two companies that still works semi-independent under the Centurylink brand. It's like getting bad service at any franchise and denouncing the corporation.

Just like franchises, Centurylink and it's merged entities operate in very different ways until fully merged. I feel fortunate enough to work for a company that has the least amount of slamming reports when googling "Comcast slamming" Centurylink slamming" "Verizon slamming."

All these corporations are a network or "tree" of employees. Any tree is bound to have some bad apples, but I think the PUC regulations help minimize the bad apples within former Qwest. I don't know how any corporation with over 1,000 employees manages to stay open as that is a 1000+ potential time-bombs.

Centurylink and Quest  are not integrated and still operate like two different companies. When we would receive a call from a person that lives in a Quest area we couldn't even transfer them to the Quest side. You can't speak for the Centurylink side because you work on the quest side. Everything I stated in this report is 100% true and can be backed up by documentation and hundreds if not thousands of complaints.

I work on the part of CenturyLink that used to be Qwest and I don't see a whole lot of "slamming."

On the Qwest side, if a customers service is downgraded or disconnected within 90 days it is taken out of the representatives earned revenue. I've worked on the Qwest side for about 5 years and the average tenure in my department is over 10 years.

On the Qwest side, there is a dedicated customer care department, sales department and retention department for both residential and businesses, so 6 front-end billing departments in total.

 It is true about the billing issues, but it seems most people call in and we get them fixed quickly. Hard to update billing systems diligently under a government regulated entity: the PUC's, who slaps red tape on everything.

Center closures are great for hard working employees. I've gone through 2 of them and both times my salary almost doubled each time, because then you get filtered closer to the top of company. We have 100% call recording now (within last 2 years) so nearly impossible to get "slammed." 

Only people I see not making quota over here are the ones trying to do dishonest order-writing (immediately audited and removed credit) or playing around on the internet.

The reconnection fee for restore from vacation is quoted right on the PUC's website, however orders porting service out generally creates billing problems due to what i suspect a lack of training in wholesale groups that create flawed charges.