Karen
Moorpark,#2Author of original report
Fri, July 13, 2007
This is an update to my complaint against Certegy. My problem has been resolved. If you have in fact been unjustly mistreated by Certegy and their employees or having trouble at all with them, the best advice I have is to file a complaint against them through the FTC, at the FTC web site. Then, when you receive a response from the FTC, "forward" (copy/paste) the FTC response to Certegy via the Consumer Inquiry email address found on Certegy's web site.
Craig
Citra,#3UPDATE EX-employee responds
Sat, June 09, 2007
I'm hoping that I can be of a little help to you, as I used to work for Certegy. First of all, Certegy was recently bought out by Fidelity Investments, so they are under new management. The so-called president of the company is Renz Nichols. He manages the entire Certegy side of the business. Corporate offices are located in St. Petersburg, but they recently moved to a downtown office, so I don't have a phone number to provide. Second, if you are able to speak to a CSR there, ask to be transferred to a man named David Money. I know the name seems like a fake, but he is in charge of correspondence in the St. Petersburg office and sometimes handles refunds. And to be honest, the easiest way to get a refund overnighted to you is to demand to speak to a Customer Care supervisor. They can request overnight refunds for overpayments on return checks. Also, Certegy's policy used to be that they had to have an e-mail turn around time of 48 hours. So, if you still haven't received your money, contact them at [email protected]. Finally, if you ever have another return check that Certegy handles, don't send in the payment. They do an automatic draft as soon as they receive the check and usually do the same with your state-allowed service charge. Wait for those drafts and you shouldn't deal with this frustrating situation again.