Complaint Review: Chandelier Liquidators - Internet

This is the final time I will respond to this company's attempts to defame me and defend their poor not to say illegal work practices via the internet.

All the information related to this case I have provided above is true and correct, backed up with proof as previously discussed.

As far as I can see, the fact that, many years after their shabby practices, they continue to attack and malign me in a vicious manner is further proof of the way they go about their business dealings.

I am your average online consumer, a stay at home mother of two who lives comfortably and has no need to defraud businesses.  In fact I was the one out of pocket as previously mentioned.  Dealings with Chandelier Liquidators have simply made me a very wary online consumer.  The reason for posting on a website such as this is simply to allow others to be aware of fraudulent and substandard business practices before they choose with whom they will spend their money. 

I would simply reiterate my warning to others in their dealings with this shoddy organisation.  Caveat Emptor - buyer beware.  

 HI THIS IS PHILIP FROM CHANDELIERLIQUIDATORS AND THIS CUSTOMER FROM AUSTRALIA HER NAME BELINDA IS LYING. THIS NEGATIVE REVIEW WAS AN ATTEMPT TO EXTORT MONEY FROM US. SHE BOUGHT 3 CHANDELIERS AND WITH SHIPPING CAME TO ABOUT $2000.00. WE SENT THE CHANDELIERS, BUT THE ADDRESS SHE GAVE US WAS NOT A VALID ADDRESS OR NO ONE WAS HOME I GUESS. WE PROVIDED TRACKING, SO SHE COULD OF BEEN AROUND FOR DELIVERY, BUT SHE NEVER FOLLOWED UP ON DELIVERY WITH THE POST OFFICE.

SHE HAD TRACKING AND SAID SHE WAS IN CONTACT WITH AUSTRALIA POST ALL A LONG AND ABUSED AUSTRALIA POST, BUT WE CAN NOT BELIEVE A WORD SHE SAYS. THE ITEMS WERE RETURNED BACK TO US AND SHE HAD TRACKING SHOWING THAT THEY WERE SHIPPED TO HER AND THEN RETURNED BACK TO US, BECAUSE OF AN ADDRESS PROBLEM OR CUSTOMER NOT AT HOME TO RECEIVE. COULD NOT GET FULL STORY FROM THE POST OFFICE OF WHAT HAPPEN.

  WE WERE GOING TO REFUND BELINDAS' MONEY, BUT SHE WANTED US TO RE-SHIP THE CHANDELIERS, SO WE DID AND SHE PAID US $500.00 TO RE-SHIP THEM. WE ARE NOT GOING TO RE-SHIP THE CHANDELIERS FOR FREE. WE DO NOT MAKE MONEY ON SHIPPING. IF SHE COULD OF PROVIDED TO US SOMETHING SHOWING THAT WE MADE A MISTAKE WE WOULD OF SHIPPED BACK TO HER AT NO CHARGE THE CHANDELIERS, BUT SHE COULD PROVIDE US WITH NO REASON WHY THE CHANDELIERS WERE RETURNED. THIS SECOND ATTEMPT SHE GOT THEM, BUT MADE UP SOME EXCUSE ABOUT HAVING TO GO TO THE AIR PORT TO PICK THEM UP. SOUNDS CRAZY RIGHT. WHEN I THINK ABOUT IT HOW CAN YOU GO TO THE AIR PORT TO PICK UP YOUR PACKAGES FROM THE POST OFFICE. I THINK SHE COULD OF CAME UP WITH A BETTER EXCUSE THAN THAT.

  SHE GOT THE CHANDELIERS ONE WAY OR ANOTHER IF YOU CAN BELIEVE WHAT SHE SAID ABOUT WHAT SHE HAD TO DO TO GET THEM. SHE CONTACTED ME AFTER RECEIVING THE CHANDELIERS DEMANDING HER SHIPPING OF $500.00 BACK OR SHE WAS GOING TO RUIN OR REPUTATION BY POSTING ON INTERNET REP-OFF REPORT SITES. I THINK SHE WANTED $600.00 AND NOT EVEN THE $500.00. I TOLD HER WE WILL NOT BE BLACK MAILED, SO I REFUSED TO PAY HER $500.00-$600.00 EXTORTION MONEY. SHE HAS MADE A LARGE ATTEMPT TO WRITE NOTHING, BUT LIES ABOUT OR COMPANY POSTING THE SAME COPIED AND PASTED LIES ON THIS AND OTHER REP-OFF REPORT LIKE COMPANIES. WRITING THAT WE ARE PART OF TWO OR THREE OTHER COMPANIES, WHICH WE ARE NOT. WE HAVE BOUGHT FROM A DOZEN OTHER COMPANIES OVER THE YEARS, BUT NO WHERE DO WE CLAIM TO BE PARTNERS WITH ANY OF THESE OTHER COMPANIES.

  IF SHE WAS IN THE USA WE WOULD TAKE HER TO COURT MAKE HER LIABLE FOR DEFAMATION OF CHARACTER, BUT TO EXPENSIVE TO GO AFTER HER IN AUSTRALIA.

  SHE WROTE SHE STOPPED ALL, BUT ONE OF THE  PACKAGES AT THE DOCKS. THEN WHERE IS THE PACKAGE THAT YOU DID NOT STOP. WHY ARE YOU NOT ASKING OR SAYING ANYTHING ABOUT NOT RECEIVING ONE OF THE CHANDELIERS??? SHE GOES ON TO WRITE THAT SHE HAS A GREAT ELECTRICIAN AND THAT THE ASSEMBLY INSTRUCTIONS WERE USELESS. HOW ABOUT THE PACKAGE YOU SAID YOU DID NOT STOP AT THE DOCKS NO MENTION OF MISSING CHANDELIERS OR PARTS.

   I WISH I WOULD OF JUST PAID HER THE $500.00-$600.00 EXTORTION MONEY SHE DEMANDED. I WOULD NOT BE SURPRISED IF SHE HAS DONE THIS BEFORE TO OTHER COMPANIES TRYING TO GET HER SHIPPING OR WHAT SHE PAID IN DUTIES BACK BY THREATENING TO RUIN THERE REPUTATIONS ON THE INTERNET. SHE WRITES ABOUT WISHING TO KNOW ABOUT RIP-OFF REPORT BEFORE BUYING LIKE AS IF WE HAVE OTHER COMPLAINTS, WHICH WE HAVE HAD NON BEFORE HER POSTING OF LIES. I WONDER WHY IF WE ARE SUCH A BAD RIP OFF COMPANY WE HAVE NO OTHER COMPLAINTS ABOUT CHANDELIERLIQUIDATORS. 

We moved into a new house in 2007 and my family wanted new furniture, so we found Great Chandeliers online and found great bedroom suites.

We order all three new suites, well over $5000 dollars worth of furniture and it was perfect.\Never a regret, wonderful furniture. 

Customer service response slow to respond to status and updates, but other than that, these folks are great.

I have ordered from them on eBay without any problem. 

This saga of stolen money, and lies goes back a year. I saw what looked to be lovely chandeliers online and they were inexpensive. Too good to be true!

   Chandlier Liquidators, Great Chandeliers and Spectrum Home Furnishings are all part of the same rip-off scam - same company, so BEWARE.

   Being in Australia I needed to organise payment and delivery from overseas. When I first got in touch regarding payment via Paypal or credit card I was told this was impossible and that they had had trouble in the past with these methods. I was told that bank cheque or direct debit would be the only way. I even called and spoke to Philip a number of times to discuss my concerns about these methods, but I actually believed the customer reviews and didn't think to check online sites for customer complaints. (I didn't know about ripoffreport then).

   I don't consider myself gullible but truly, what an idiot I was to believe his word of 'honour'. I duly sent the cash and was told the lights were on their way, complete with tracking numbers. All seemed well. Imagine my amazement when I tracked them all the way to Australia online and saw them being turned around and shipped back to the USA.

   Via phone and email I confired with chandelier liquidators (Phillip - the bast**d) that the address was indeed correct. I then spent many hours on the phone with Australia post employees and supervisors accusing them of being incompetent and unable to find our address. Grrr.

   Phillip from Chandelier liquidators then told me that they would be happy to resend the lights (3 of them) but would require another $500 in shipping costs, as they were not responsible for the mis-delivery. Fool that I was, I sent more money into the vast abyss - stolen money as I view it.

   Second time around guess what - exactly the same problem. I abused Australia post - by this time I was in touch with the supervisor, and they managed to stop all but one of the parcels at the docks before they were sent back.

   Surprise surprise - the address was almost entirely fictional. It was actually my name and half their US depot address. They were in the same boxes and had never been readdressed so I could see that they were wrong first time around.

   They were scrupluous about ensuring the correct return address and I suspect that they were assuming all the goods would be returned and could have been resold with all of our payment being profit in their pocket. (They would have succeded in this terrible plan had Australia Post not been so helpful and vigilant)

   Also, beware, as these items were not coming from chandelier liquidators, but were sent from Great Chandeliers and Spectrum Home Furnishings. These dodgy companies are all part of the same consumer rip off ring!

   I told Phillip that his company was at fault and that he had lied about the wrong addressing of the boxes. Also, I insisted on a $500 USD refund for the extra shipping costs and demanded the last package be sent with correct address. Well I got the last package but, after many emails, have never again seen that $500 USD despite him having promised a refund and admitted they were at fault.

   After this problem he stopped answering my phone calls and responding to any of my emails. Never to be heard from again.

   A very expensive lesson learned.

   Also, on a practical level, the installation instructions were incomplete and worse than useless. Thankfully I had a great electrician and several days on hand to nut it out.

Never buy from Chandlierliquidators, great chandeliers or spectrum home furnishings - they are truly the dodgy brothers and like brothers, all related!