- Report: #602164
Complaint Review: Charter Cable Communications - Reno Nevada
Reported By:
Miz Jules -
Reno, Nevada, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Charter Cable Communications
http://www.charter.com/Visitors/Home.aspx Reno, Nevada, United States of America
Phone:
888-438-2427
Web:
Categories:
Business Rating:
(0)
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Charter Cable Communications Charter Cable Unethical Fraud Overcharged Reno, Nevada
They charged my husband and I $175- for the first month of service, $65- of that on our credit card that I asked and was told repeatedly would NOT be charged. Then I paid the installer a M/O of $110.00 not knowing they had already charged our card.
Now they REFUSE TO SPEAK TO US OVER THE PHONE to discuss this, or any other related issue, because we do not have our account number--and which we won't receive until we get our first bill next month. WTF??
We have asked them repeatedly to cancel/close the account, they refuse without the account number.
They asked my husband to come into the office in person here in Reno to show his ID. I hope this will resolve the issue. If not, we're going to sue in small claims court. We've already filed a complaint with the FCC, online.
Now they REFUSE TO SPEAK TO US OVER THE PHONE to discuss this, or any other related issue, because we do not have our account number--and which we won't receive until we get our first bill next month. WTF??
We have asked them repeatedly to cancel/close the account, they refuse without the account number.
They asked my husband to come into the office in person here in Reno to show his ID. I hope this will resolve the issue. If not, we're going to sue in small claims court. We've already filed a complaint with the FCC, online.
1 Updates & Rebuttals
Umatter2charter
Town and Country,Missouri,
USA
Charter
#2UPDATE Employee
Wed, May 12, 2010
Good afternoon my name is Robert I work in the social media department
with Charter Communications.
I do apologize about the problem you are having and we would like to
help.
Please email us at [email protected] with your issue
along with your account information (acct #, telephone and address) we
will escalate this immediately.
Please include in the title of your email this is from ROR and
in the body of your email include the link to your ROR claim.
