- Report: #1256386
Complaint Review: Charter Cable - Nationwide
Reported By:
Aterica Clack -
White Settlement, Texas, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Charter Cable
Nationwide, USA
Phone:
888-201-7226
Web:
https://www.charter.com/browse/content/lfo-9n?v=LFOSEMM&affpn=1-888-201-7226&cmp=pds_lfo&TransID=616
Categories:
Business Rating:
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Charter Cable False Advertisement Nationwide Nationwide
A charter cable salesman by the name of Eric Turner was going door to door in my complex selling Charter cable. He advertised the cable to be a 30 day free trial offer and once the 30 days were up, if Charter met your satisfaction, you would call Charter and let the company know you were choosing to keep the services. After deciding to continue services, you would then began Charter services and pay the following month for which ever package you had chosen. Two weeks into the "free trial" I received a bill, called Eric to get an understanding as to why we were receiving a bill already. Eric Turner told us it was normal just to keep a record of who was receiving the services and too ignore it. Once the 30 days were up, we called to continue with the services because we'd enjoyed them. Once I called we had a $218 charge! Charter said the charges were from two bill cycles. I've spoken to supervisors, the office, and tried calling Eric Turner who won't return ANY calls. They refuse to help me because they are saying that they can't honor such thing without Eric verifying that he'd said it. He tricked us and even though the services were disconnected 30 days from the start date, we are still being billed every month as if we have the services. They tricked ALOT of people living here and we are all infuriated! I have witnesses to his false advertisement and started a petition. I informed Eric from the beginning that I was in no place to take on another bill and verified multiple times that the services were free. He lied. Period.
