- Report: #356138
Complaint Review: Charter Communications Charter Cable - St. Louis Missouri
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Charter Communications Charter Cable
12405 Powerscourt Dr. St. Louis, 63131 Missouri, U.S.A.
Phone:
314-965-0555
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Charter Communications, Charter Cable Bad customer service, lame excuses, terrible cable service provided, high prices St. Louis Missouri
When my family and I moved to Augusta, GA we had no choice but to use Charter as our cable provider because we live on the Army post, Ft. Gordon. We were only going to be here for 6 months so it didn't make a lot of sense to us at the time to go with satellite as they require a contract that includes terms of service. Now I wish we had.
To start with, when I called to set up service they said they had to send a person over to do a "sight-review" to make sure I could get cable in my area. This seemed silly to me since they are the only cable company that ran lines out here and should know we can receive cable. After the technician called and told me that I could indeed get cable, I had to call Charter again and wait again for someone to come out and install. The installer came out and told me that the main box that receives the signal isn't on and he can't do that. So, what was the sight-review for? What did that person actually do? They obviously didn't check to make sure everything was functional. So I had to call again to make yet another appointment, for two weeks out, and when I asked to speak to a manager, the customer service agent hung up on me. To be fair, I was agitated about the situation, but not rude or swearing. There was no reason for him to hang up the phone.
After I was finally able to get cable, internet, and telephone service installed, and it took the installer 3 and a half hours to do this, my service was poor. The picture tiles and freezes. You can't watch a TV show without missing parts of it because of these issues. I called Charter again and they said it was probably my cable box and sent another technician out to see us. He said it wasn't the box, but the signal and that wasn't something he could fix. So I waited for a different technician to come out to correct the issue. To date, I've had at least 5 different technicians come out in the 5 months that I've lived here and not one of them could fix the problem or even tell me what it is. Fortunatley for us, my husband is being reassigned and we're getting out of Charter's grasp.
As you can tell, the cable provider I've hired is not holding up their end of the contract to provide consistent service to my home, unless you consider bad service all the time consistent. They're prices are outrageous and every month I have to pay for service that was unusable it makes me angry. I've tried calling to get refunds for the times when my service was unwatchable, but was only able to get about $150 back. I pay that much every month and don't think it's worth it at all.
This is the worst cable company I've ever hired, and we move all over the country, and do not recommend them to anyone... ever.
Erica
Augusta, Georgia
U.S.A.
To start with, when I called to set up service they said they had to send a person over to do a "sight-review" to make sure I could get cable in my area. This seemed silly to me since they are the only cable company that ran lines out here and should know we can receive cable. After the technician called and told me that I could indeed get cable, I had to call Charter again and wait again for someone to come out and install. The installer came out and told me that the main box that receives the signal isn't on and he can't do that. So, what was the sight-review for? What did that person actually do? They obviously didn't check to make sure everything was functional. So I had to call again to make yet another appointment, for two weeks out, and when I asked to speak to a manager, the customer service agent hung up on me. To be fair, I was agitated about the situation, but not rude or swearing. There was no reason for him to hang up the phone.
After I was finally able to get cable, internet, and telephone service installed, and it took the installer 3 and a half hours to do this, my service was poor. The picture tiles and freezes. You can't watch a TV show without missing parts of it because of these issues. I called Charter again and they said it was probably my cable box and sent another technician out to see us. He said it wasn't the box, but the signal and that wasn't something he could fix. So I waited for a different technician to come out to correct the issue. To date, I've had at least 5 different technicians come out in the 5 months that I've lived here and not one of them could fix the problem or even tell me what it is. Fortunatley for us, my husband is being reassigned and we're getting out of Charter's grasp.
As you can tell, the cable provider I've hired is not holding up their end of the contract to provide consistent service to my home, unless you consider bad service all the time consistent. They're prices are outrageous and every month I have to pay for service that was unusable it makes me angry. I've tried calling to get refunds for the times when my service was unwatchable, but was only able to get about $150 back. I pay that much every month and don't think it's worth it at all.
This is the worst cable company I've ever hired, and we move all over the country, and do not recommend them to anyone... ever.
Erica
Augusta, Georgia
U.S.A.
